---
title: "Core Infrastructure - Future End User Services"
ocid: "ocds-b5fd17-5ee3221b-267a-4aef-9872-9d8f039370bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ee3221b-267a-4aef-9872-9d8f039370bc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5ee3221b-267a-4aef-9872-9d8f039370bc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5ee3221b-267a-4aef-9872-9d8f039370bc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS"
published: "2025-03-25"
---

# Core Infrastructure - Future End User Services

Buyer: DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS  
Current stage: Award  
OCID: ocds-b5fd17-5ee3221b-267a-4aef-9872-9d8f039370bc

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## Summary

The Department for Environment, Food & Rural Affairs (DEFRA) has awarded a contract as part of the procurement process for "Core Infrastructure - Future End User Services". The tender, classified under the industry category of Computer-related services (CPV 72500000), encompasses services to be delivered across British Overseas Territories, the Channel Islands, Isle of Man, the United Kingdom, Europe, and the Rest of the World. This procurement process, which used a selective method via a framework agreement, has progressed to the award stage, with the award being published on 25th March 2025. The contract period is set to commence on 13th March 2025 and conclude on 12th March 2030, valued at £150,618,808 GBP. The awarded supplier for this contract is Atos IT Services UK Ltd.

This tender offers significant opportunities for companies specialising in computer-related services, particularly those capable of delivering comprehensive and scalable end-user services across a broad geographical scope. Although the procurement does not specifically target SMEs or VCSEs, larger firms or consortia with expertise in IT service delivery could find sizeable business growth opportunities through participation in such substantial government contracts. Companies that can innovate and maintain robust infrastructure and support services will be well-suited to compete and thrive under this procurement framework.

## Notice

Core Infrastructure - Future End User Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d61688cd-4d00-49cd-a39d-508a132a52cf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | 10 Sep 2024 |
| Future notice date | Not specified |
| Award date | 13 Mar 2025 |
| Contract period | 13 Mar 2025 - 12 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,618,808 |
| Lots value | Not specified |
| Awards value | £150,618,808 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR ENVIRONMENT, FOOD & RURAL AFFAIRS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATOS IT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 25 Mar 2025 at 10:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d61688cd-4d00-49cd-a39d-508a132a52cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d61688cd-4d00-49cd-a39d-508a132a52cf
  25th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2c0a92f0-3df5-4487-b676-a53946e20a58
  FEUSPP Call Off Schedule 14 (Staff Transfer)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/26657d52-c749-4981-a1b9-cb4141ad43fc
  FEUSPP Order Form Attachment 1 (Service Specification) Part B_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8c5195be-527d-4f1c-9c91-ae0a04d536db
  FEUSPP Call Off Terms
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2fde8a05-72a6-4a33-8fa1-fff17f25f60e
  FEUSPP Call Off Schedule 17 (Continuous Improvement)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3cfd1533-8db7-4d5a-b85b-b1bbb9069e2f
  FEUSPP Call Off Schedule 2 (Charges and Invoicing)_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5152aee8-7f53-405d-852d-8f75d0f7b0b2
  FEUSPP Order Form Attachment 13 (Due Diligence List)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cb56b1ed-44a0-4aea-8e48-f061251acecc
  FEUSPP Call Off Schedule 13 (Security Requirements)_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a06d3b2-56da-4480-9095-8b6d3eebb203
  FEUSPP Call Off Schedule 10 (Exit Management)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a2d48771-6b5b-4dd3-960f-a6806392f1ee
  FEUSPP Order Form Attachment 6 (Software)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0fec0b88-c9f1-443f-9524-664a49f014cf
  FEUSPP Order Form Attachment 2 (Charges and Invoicing)_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/06989bf6-6058-4700-98e3-1a3183b6c835
  FEUSPP Order Form Attachment 8 (Governance)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/93705413-5bcd-4564-906d-7a100a1397d6
  FEUSPP Call Off Schedule 5 (Change Control Procedure)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/53c8ccd8-0bad-47a6-9f45-0bbdc11ad330
  FEUSPP Call Off Schedule 3 (Service Levels)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9d653181-f4e2-43fe-9c97-8911e3184123
  FEUSPP Order Form Attachment 12 (Buyer Responsibilities)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0bbfa9ea-e18d-4644-85bc-56131ba671e4
  FEUSPP Order Form_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd00f54f-4aa3-4619-9f89-6ff4fac85d1c
  FEUSPP Call Off Schedule 16 (Business Continuity and Disaster Recovery) Appendix_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f7772c26-3a5d-4d95-8605-519023c00ae0
  Order Form Attachment 4 (Service Levels and Service Credits) Annex1_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef3d9eba-5345-4428-a100-c704106084e8
  FEUSPP Call Off Schedule 18 (Guarantee)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/86769ded-5d78-4490-8589-a5d763ad4614
  FEUSPP Order Form Attachment 4 (Service Levels and Service Credits)_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d66cf246-eab2-4edd-a3f9-47c68141c2fc
  FEUSPP Order Form Attachment 10 (Transparency Reports)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9ad6db27-b0dd-49b4-aa5c-153c0d41d509
  FEUSPP (Requirements Compliance Matrix) CHANGE LOG_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a7d7b2be-e36a-4ff1-a43f-21ed80e6010b
  FEUSPP Order Form- Defra - Security Management Plan
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4ef6bbbe-5bd9-4d77-a962-ba5a1ba871d4
  FEUSPP Order Form Attachment 9 (Schedule of Processing, Personal Data and Data Subjects))_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7f59f5f6-ee1b-42a6-8c23-5f7f8470a887
  FEUSPP Order Form Attachment 3 (Outline Implementation Plan)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd8741c2-9c2a-4903-8eb5-eb6ed3f9c8ba
  FEUSPP Call Off Schedule 11 (Implementation)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee92d41d-a971-4e87-80a3-21c2fe39592b
  Collaboration Agreement(203823084.1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8c2ea068-0687-487d-8cc8-f33c5e12b041
  FEUSPP Call Off Schedule 12 (Testing Procedures)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/28c460d8-5fe3-4dd9-ae2e-ac8065989a5c
  FEUSPP Call Off Schedule 4 (Dispute Resolution Procedure)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/adec6cb3-f23f-4d41-8497-14ebd6363e73
  FEUSPP Call Off Schedule 15 (Benchmarking)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3cb6d104-6e80-4686-8239-ee8963457b37
  FEUSPP Call Off Schedule 6 (Transparency Reports)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cc70a34b-6b23-4e1b-b22f-3beedd4c351e
  FEUSPP ITT_Volume 4_Document 1 (Requirements Compliance Matrix) V2.0 (1)_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d5aff7c-f52b-40d2-a70c-99664774a97e
  FEUSPP Call Off Schedule 9 (Software)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/77652484-56e0-47d9-a48c-a923c6a7dcd2
  Accession Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d70ebddb-43d1-41b1-ae83-87b85ad04924
  FEUSPP Order Form Attachment 5 (Key Supplier Personnel and Key Sub-Contractors)_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1b17e0b8-7150-4760-8931-15526e592ce2
  FEUSPP Call Off Schedule 7 (Governance)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c4f98e3d-6e12-48f8-8805-693de1f11334
  FEUSPP Call Off Schedule 16 (Business Continuity and Disaster Recovery)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2d117c8-5e19-4deb-8f6d-cc06f0cd3c65
  FEUSPP Call Off Schedule 1 (Definitions)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a6ce0ee3-5921-4093-ad0d-88e776a4a966
  FEUSPP Call Off Schedule 8 (Financial Distress)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8d980b98-d576-4183-a8c4-b55f6b2adea1
  FEUSPP Call Off Schedule 19 (Projects)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5677fd75-fc8a-4913-a503-16cd1ce1b6a5
  FEUSPP Order Form Attachment 7 (Financial Distress)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a830640d-e16c-4190-bb38-2a9f6e80a9f4
  Test Completion Report (TCR) Template
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f4137494-fd32-4fab-bed1-6fe3121297fe
  Order Form Attachment 2 (Charges and Invoicing) Annex 1 (Service Catalogue)_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ee3221b-267a-4aef-9872-9d8f039370bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5ee3221b-267a-4aef-9872-9d8f039370bc.json.