---
title: "Dispute Support - Enhanced Enquiries Service"
ocid: "ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BIP SOLUTIONS LIMITED"
published: "2023-11-10"
---

# Dispute Support - Enhanced Enquiries Service

Buyer: BIP SOLUTIONS LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5ee851e0-efdc-4a5d-8436-7717de7d8977.json)

## Summary

The Housing Ombudsman Service, with BIP SOLUTIONS LIMITED as the buyer, has initiated a tender titled "Dispute Support - Enhanced Enquiries Service" for administrative services for business operations. The tender is open to suppliers across various countries until the tender period ending on December 22, 2023. The contract period is set to start on April 1, 2024, and end on March 31, 2026.

This tender presents an opportunity for businesses, especially SMEs, to provide contact centre services under the Crown Commercial Service framework. Suppliers must register by November 22, 2023, to participate in the "supplier day" scheduled on November 27, 2023, via MS Teams. This opportunity is suited for businesses offering contact centre services and interested in a long-term contract within the services category.

## Notice

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only. The Housing Ombudsman Service will be holding a "supplier day" via MS Teams on Monday 27th November 2023 at11am - 1pm for all suppliers in the disclosed Lot. Please register and confirm your attendance no later than Wednesday 22nd November 2023 by emailing aodufuwa@housing-ombudsman.org.uk. Any questions or clarifications you may require can accompany your registration so that these can be addressed on the 'supplier day'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e80f2a33-28c0-46c9-9ee8-2c27def87b94 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Not disclosed |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2023 |
| Submission deadline | 22 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIP SOLUTIONS LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75112000 - Administrative services for business operations

## Release History

- 10 Nov 2023 at 10:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e80f2a33-28c0-46c9-9ee8-2c27def87b94

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e80f2a33-28c0-46c9-9ee8-2c27def87b94
  10th November 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=820741604
  Please follow this link to view the notice.

## Provenance

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