---
title: "Independent Childrens Complaints Investigation"
ocid: "ocds-b5fd17-5eed8f6e-7e6c-46ba-8d96-4500bab9d337"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5eed8f6e-7e6c-46ba-8d96-4500bab9d337"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5eed8f6e-7e6c-46ba-8d96-4500bab9d337.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5eed8f6e-7e6c-46ba-8d96-4500bab9d337.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2022-01-28"
---

# Independent Childrens Complaints Investigation

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5eed8f6e-7e6c-46ba-8d96-4500bab9d337

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## Summary

The procurement process is an award made by Coventry City Council for the initiative titled "Independent Childrens Complaints Investigation" in the industry of social work services. The contract is valued at £165,000 and is located in the West Midlands, with a contract period starting from 1st October 2019 and concluding on 30th September 2024. This award is associated with a selective procurement method, specifically a call-off from a dynamic purchasing system, and was officially awarded on 30th September 2019, with the award notice published on 28th January 2022.

This tender offers significant opportunities for small and medium-sized enterprises (SMEs) engaged in social work and independent complaint investigation services to grow their business. Companies with expertise in children's services, particularly those that can provide trained independent complaints investigating officers and review panel chairs, will be well-suited to compete. The ongoing nature of the contract until late 2024 allows for sustained engagement and potential future collaborations with Coventry City Council.

## Notice

In line with the 'Getting the Best from Complaints Social Care Complaints and Representations for Children, Young People and Others' guidance Coventry City Council recognises a good procedure ensures that children and young people who make representations should have their concerns swiftly resolved, and, wherever possible, by the people who provide the service locally. The purpose of this procurement is to recruit a 'bank' of Independent Complaints Investigating Officers, Independent Persons, Independent Chairs of Review Panels and Review Panellists who will undertake, in line with statutory guidance for local authority children's services representations and complaints procedures, a Stage 2 investigation or Stage 3 review panel. The procurement documents are available for unrestricted and full direct access, free of charge, at www.cswjets.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c27012f3-5317-43c5-8ece-034b6d933416 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2022 |
| Submission deadline | 15 Jul 2019 |
| Future notice date | Not specified |
| Award date | 29 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £2,318 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | DEBRA JOHNSON; EDWARD COXHEAD; INSPIRE YOU CARE; LAMCK CONSULTING; SUZANNE GIBBON |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 28 Jan 2022 at 12:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c27012f3-5317-43c5-8ece-034b6d933416

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c27012f3-5317-43c5-8ece-034b6d933416
  28th January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5eed8f6e-7e6c-46ba-8d96-4500bab9d337. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5eed8f6e-7e6c-46ba-8d96-4500bab9d337.json.