---
title: "GB-Maidstone: Customer Experience - Web Portal"
ocid: "ocds-b5fd17-5ef34872-8d21-4288-93fb-01d799b4d3a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ef34872-8d21-4288-93fb-01d799b4d3a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5ef34872-8d21-4288-93fb-01d799b4d3a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5ef34872-8d21-4288-93fb-01d799b4d3a6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GOLDING HOMES"
published: "2018-11-02"
---

# GB-Maidstone: Customer Experience - Web Portal

Buyer: GOLDING HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-5ef34872-8d21-4288-93fb-01d799b4d3a6

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## Summary

The procurement process titled "Customer Experience - Web Portal" is being conducted by Golding Homes, based in Maidstone, England. This open tender aims to establish a contract for the supply, installation, implementation, and ongoing support for a comprehensive web portal. The tender period is set to conclude on 3 December 2018, with the expected contract period commencing on 7 January 2019 and lasting until 31 December 2021. The estimated contract value is between £100,000 and £500,000, and it falls within the software package and information systems category.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) specialising in software development, customer service platforms, and IT support services. Businesses that can provide integrated solutions for web portals and associated services will be particularly well-positioned to compete. As this procurement is managed electronically, interested parties are encouraged to respond via the specified online platform to participate effectively in the process.

## Notice

This procurement is for the supply of a web portal to Golding Homes. The scope of the contract will include - but will not be limited to - the supply, installation, implementation, support and on-going maintenance and development of all the necessary hardware, software and related services in the provision of an integrated web portal and associated software. Please note, this procurement is being managed electronically via Delta E-Sourcing. As such, all requests to participate should be directly managed using the following link:- https://www.delta-esourcing.com/respond/728NGC98N9 All clarification questions should come via the messaging facility within Delta and no clarification questions are to be received less than 5 days before the deadline. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7df3ca68-0204-493f-8581-afec8ce86e52 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2018 |
| Submission deadline | 3 Dec 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Jan 2019 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOLDING HOMES |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME16 0LS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Allington & Bridge |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 79342300 - Customer services

## Release History

- 2 Nov 2018 at 13:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7df3ca68-0204-493f-8581-afec8ce86e52

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7df3ca68-0204-493f-8581-afec8ce86e52
  2nd November 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Maidstone:-Customer-Experience---Web-Portal/728NGC98N9
  Please follow this link to view the notice.

## Notice URLs

- https://www.delta-esourcing.com/respond/728NGC98N9

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5ef34872-8d21-4288-93fb-01d799b4d3a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5ef34872-8d21-4288-93fb-01d799b4d3a6.json.