---
title: "Adult Social Care Out of Hours Call Handling Triage Service"
ocid: "ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEREFORDSHIRE COUNCIL"
published: "2022-04-12"
---

# Adult Social Care Out of Hours Call Handling Triage Service

Buyer: HEREFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0

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## Summary

The Herefordshire Council is seeking suppliers for the "Adult Social Care Out of Hours Call Handling Triage Service," which falls under the telephone-answering services category. The procurement process has reached the award stage, having been completed recently, with the contract expected to run from April 1, 2022, to March 31, 2024. The total value of the contract is £90,000, and the tender was initially planned to conclude on January 10, 2022. The service is situated in the West Midlands, England, where the handling of emergency adult social care calls requires prompt and efficient responses.

This contract presents significant opportunities for businesses specialising in social care services, emergency response management, and call handling solutions. Companies that can demonstrate expertise in delivering similar services to local authorities, particularly those experienced in working with health and social care sectors, would be well-suited to compete. Strong capabilities in triage services and familiarity with the regulatory environment surrounding adult social care will likely enhance the competitiveness of interested businesses in this tendering process.

## Notice

This tender relates to the Herefordshire Council Adult Social Care Out of Hours call handling triage service which is used to handle and direct calls received requiring an emergency adult social care response including assessments and other activity by AMHPs under the MHA 1983.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d51e48b9-43ad-41f1-90c8-c52d8148dfe8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2022 |
| Submission deadline | 10 Jan 2022 |
| Future notice date | Not specified |
| Award date | 7 Feb 2022 |
| Contract period | 30 Mar 2022 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE COUNCIL |
| Locality | HEREFORD |
| Post town | Hereford |
| Postcode | HR4 0LE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG11 Herefordshire, County of |
| Local authority | Herefordshire, County of |
| Electoral ward | Widemarsh |
| Westminster constituency | Hereford and South Herefordshire |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SHROPSHIRE COUNCIL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 12 Apr 2022 at 09:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d51e48b9-43ad-41f1-90c8-c52d8148dfe8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d51e48b9-43ad-41f1-90c8-c52d8148dfe8
  12th April 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.herefordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f11548f-71ff-420f-a717-c634fdaa63e0.json.