--- title: "The Provision of a Patient Experience and Engagement Support Service on behalf of NHS Leeds Clinical Commissioning Groups Partnership" ocid: "ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS SHARED BUSINESS SERVICES LTD (NHS SBS)" published: "2017-07-01" --- # The Provision of a Patient Experience and Engagement Support Service on behalf of NHS Leeds Clinical Commissioning Groups Partnership Buyer: NHS SHARED BUSINESS SERVICES LTD (NHS SBS) Current stage: Tender OCID: ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4.json) ## Summary The NHS Shared Business Services Ltd (NHS SBS), acting on behalf of the NHS Leeds Clinical Commissioning Groups Partnership, is conducting an open tender for the Provision of a Patient Experience and Engagement Support Service. This procurement is classified under research and development services, located in Leeds within the Yorkshire and the Humber region. The tender period is set to end on 4th August 2017 at 5pm, with the contract commencing on 1st January 2018 and running until 31st December 2022, potentially extendable for an additional two years. The total affordability threshold for this contract is £114,000 per annum. This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in patient engagement, research, and consultancy services. Companies that can deliver innovative engagement strategies and have experience working with diverse populations will be well-suited to compete. By participating in this procurement, these businesses can contribute to enhancing patient experiences while potentially securing long-term contracts within the healthcare sector. ## Notice NHS SBS are acting on behalf of the NHS Leeds North, Leeds South and East and Leeds West Clinical Commissioning Groups (CCGs) known as NHS Leeds Clinical Commissioning Groups Partnership who are working closely together across Leeds and currently have an existing in-house engagement team. It is the aim of this Procurement to appoint an independent engagement function who can supplement the CCGs engagement requirements, ensuring that the statutory duty is underpinned by robust engagement which informs service delivery including the commissioning and de-commissioning of services. The CCGs are looking for an expert resource and advisory function to complement the engagement work undertaken. The Service will deliver an involvement, engagement and patient experience support function along with an Asset-Based Engagement approach to ensure the needs of the less often heard and hard to reach groups from each of the nine protected characteristics are taken into account as defined within the Single Equality Act 2010 and detailed within the Service Specification. Engagement with people in the workplace will also form part of the engagement process liaising with identified employers in Leeds. The Affordability Threshold is PS114,000 per annum and the Contract will be for a duration of 3 years with the option to extend for up to a further 2 years, commencing 1st January 2018 until 31st December 2022 subject to contract extension. This advert has also been advertised in OJEU. Bidders wishing to express an interest in participating in this Invitation to Tender (ITT) should register their interest on the EU-Supply Website to access the documentation using reference 28243. To register on EU Supply please log on to the following website: https://nhssbs.eu-supply.com. The ITT documentation should be completed and submitted by 5pm on 4th August 2017. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5ed743b-892f-49c8-bc1a-2708b356286f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Jul 2017 | | Submission deadline | 4 Aug 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2018 - 31 Dec 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SHARED BUSINESS SERVICES LTD (NHS SBS) | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS15 8ZB | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Garforth & Swillington | | Westminster constituency | Leeds East | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 80 - Education and training services ### Codes - 73000000 - Research and development services and related consultancy services - 73200000 - Research and development consultancy services - 80000000 - Education and training services ## Release History - 1 Jul 2017 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f5ed743b-892f-49c8-bc1a-2708b356286f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f5ed743b-892f-49c8-bc1a-2708b356286f 1st July 2017 - Opportunity notice on Contracts Finder ## Notice URLs - https://nhssbs.eu-supply.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f246d52-2385-41ab-842c-0de94499e0f4.json.