--- title: "Revenues, Benefits and Customer Contact Services" ocid: "ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "READING BOROUGH COUNCIL" published: "2018-11-05" --- # Revenues, Benefits and Customer Contact Services Buyer: READING BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd.json) ## Summary Reading Borough Council is seeking tenders for their contract titled "Revenues, Benefits and Customer Contact Services," which encompasses administration services including the collection of Council Tax, Business Rates, and Housing Benefits assessment. This procurement is currently in the tender stage, with submissions due by 3rd December 2018. The total contract value is estimated at £19,000,000, with a minimum value of £16,000,000. The contract is set to commence on 1st June 2019 and will last until 31st May 2024. Businesses interested in this opportunity must register on the Council's e-tendering portal to access procurement documents and submit their proposals electronically. This tender presents a significant opportunity for larger service providers specializing in administrative services, particularly those with experience in revenue collection and benefits administration. Given the scale of the contract, companies capable of managing large volumes of public data and customer interactions will be well-suited to compete. Participation in this procurement may foster growth, especially for firms looking to establish or expand their business with local government contracts. ## Notice Reading Borough Council wish to invite tenders from suitable companies (Partners) for the delivery of services related to the collection of Council Tax, Business Rates, Administration of Housing Benefits and assessment of Financial Benefits for Adult Social Care and associated activities. Additional information: Organisations interested in expressing an interest in this procurement should download the procurement documents which are available on the Council's e-tendering system at: https://in-tendhost.co.uk/readingbc/aspx/Home and complete as instructed. The Portal is free of charge - to register please follow the supplier registration guidance which is available on the Portal. Contractors wishing to be considered for this tendering opportunity must complete the tender documents and return them electronically via the Council's e-tendering portal. Please note: you must register your interest via the Council's e-tendering portal if you intend to submit a tender. Interested parties must log onto the Council's e-tendering portal at: https://in-tendhost.co.uk/readingbc, to express an interest and download the procurement documents. All communications regarding this procurement exercise will be conducted through the Council's e-tendering portal including requests for clarifications or general enquiries. The procurement documents will be available for download up until the closing time and date for tender submissions, it is the organisation's responsibility to ensure that they download the documents in ample time to ensure that they can be completed and returned electronically, along with supporting documents, prior to the closing time and date stipulated. Before completing the tender, potential providers/suppliers should ensure that the e-mail address that has been used to register their organisation will be checked regularly as the Council's e-tendering system will generate automatic notifications to this e-mail address when there are updates, changes or messages sent relating to the project. Potential bidders should also check that their organisation's details are correct and kept up to date. Technical questions and assistance regarding the use and operation of the Portal should be addressed to the In-Tend Help Desk - e-mail: support@in-tend.co.uk, telephone number +44 8442728810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67bb5d69-7240-42a1-9869-fda0d723a3e9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Nov 2018 | | Submission deadline | 3 Dec 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2019 - 31 May 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £19,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | READING BOROUGH COUNCIL | | Locality | BERKSHIRE | | Post town | Reading | | Postcode | RG1 2LU | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ16 Berkshire West | | Local authority | Reading | | Electoral ward | Abbey | | Westminster constituency | Reading Central | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 75 - Administration, defence and social security services ### Codes - 48000000 - Software package and information systems - 75100000 - Administration services - 75111200 - Legislative services - 75123000 - Administrative housing services - 75131000 - Government services ## Release History - 5 Nov 2018 at 10:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/67bb5d69-7240-42a1-9869-fda0d723a3e9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/67bb5d69-7240-42a1-9869-fda0d723a3e9 5th November 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/readingbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/readingbc - https://in-tendhost.co.uk/readingbc/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f46fd24-18d4-40d8-b219-fbd4b9a244fd.json.