---
title: "Leisure Services Digital Member Prospect System"
ocid: "ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2023-02-06"
---

# Leisure Services Digital Member Prospect System

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989

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## Summary

The Durham County Council has awarded a contract for the provision of a Leisure Services Digital Member Prospect System in England. The total contract value is £274,077.60. The procurement method used was a selective process with a tender period ending on 30th January 2023. The contract is now active, with a contract period starting on 1st February 2023 and ending on 31st January 2028.

This opportunity, suitable for SMEs, involves the deployment of a digital system across 14 leisure centres to manage prospective members. Businesses in the software package and information systems industry category can compete. The system must align with WCAG 2.1 standards and integrate with various digital solutions. The contracting authority, Durham County Council, aims to enhance its leisure management services through this contract.

## Notice

We require a digital system deployable and scalable across 14 leisure centres to manage prospective members through our membership onboarding process. The system should allow multiple staff members to use the system at once. The system should allow monitoring and reporting of the onboarding process and trigger escalation following failed SLAs. The system must capture enquiries. The enquiry method requires embedding into various digital solutions, such as web pages, emails, apps etc. The system must automatically trigger email/text notifications/reminders and other communication tools to customers. Staff must be able to manage in person and virtual/phone appointments within the system. The system must integrate with our Leisure Management System (LMS) XN leisure. The system must have an API to integrate with our Leisure App (Thrive). The system must also integrate with Microsoft Power Automate. The system must be low code for in house (Leisure) development. The system must be WCAG.21 compliant. Direct Award via KCS Software Products and Associated Services 2 Framework to Salesforce via Softcat PLC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1aff6b11-0201-47b4-ba6a-0371cc74bef3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2023 |
| Submission deadline | 30 Jan 2023 |
| Future notice date | Not specified |
| Award date | 31 Jan 2023 |
| Contract period | 1 Feb 2023 - 31 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £274,077 |
| Lots value | Not specified |
| Awards value | £274,077 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Feb 2023 at 08:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1aff6b11-0201-47b4-ba6a-0371cc74bef3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1aff6b11-0201-47b4-ba6a-0371cc74bef3
  6th February 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.durham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989.json.