---
title: "Digital Capabilities Framework"
ocid: "ocds-b5fd17-5f86bcce-cbf9-4e2f-be78-10ef9313a3c3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f86bcce-cbf9-4e2f-be78-10ef9313a3c3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f86bcce-cbf9-4e2f-be78-10ef9313a3c3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f86bcce-cbf9-4e2f-be78-10ef9313a3c3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POST OFFICE"
published: "2025-03-03"
---

# Digital Capabilities Framework

Buyer: POST OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-5f86bcce-cbf9-4e2f-be78-10ef9313a3c3

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## Summary

Post Office Limited has completed the procurement process for establishing a panel of service providers for its Digital Capabilities Framework, valued at £24,000,000. This framework covers a range of digital services split into four lots and followed the restricted procedure per the regulations. The procurement officially started with the tender published on 4 October 2024 and ended on 4 November 2024. The awarded contracts will run from 28 January 2025 to 27 January 2029. The procurement falls under the industry category of business and management consultancy services, with the delivery expected across the United Kingdom.

This framework agreement offers significant opportunities for SMEs specialising in digital services, particularly in areas such as experience design, product ownership and management, measurement and optimisation, and comprehensive digital capabilities. Businesses that focus on user experience, research, product management, and digital optimisation will find this framework particularly beneficial for growth. As evidenced by the diverse set of suppliers awarded contracts, including both large organisations and several SMEs, there is a broad scope for participation, driving innovation and digital transformation for the Post Office.

## Notice

Post Office Limited (POL) seeks to establish a panel of service providers for the provision of Digital related services. Post Office proposes to enter into a multi-lot Framework Agreement consisting of 4 lots. The procurement will follow the restricted procedure in accordance with the Regulations. To apply please respond to the Selection Questionnaire available via the e-Sourcing Event within the POLWeb3 e-Sourcing Portal that is being used to manage this competitive procurement exercise. Link to Web3 - https://postoffice.wax-live.com/S2C/ (https://postoffice.waxlive.com/S2C/)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d1509d50-9e17-4e42-be8a-a5a3fcb6dcda |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2025 |
| Submission deadline | 4 Nov 2024 |
| Future notice date | Not specified |
| Award date | 17 Jan 2025 |
| Contract period | 28 Jan 2025 - 27 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,000,000 |
| Lots value | Not specified |
| Awards value | £24,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE |
| Additional buyers | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 15 |
| Supplier names | ACCENTURE (UK; BIG MOTIVE; CMC PARTNERSHIP CONSULTANCY; E-ZEST SOLUTIONS; ECLIPSE GROUP SOLUTIONS; ENSONO; FCAMARA; GATE ONE; MEDIAWORKS; NEXER DIGITAL; OLIVE JAR DIGITAL; SOFTWIRE TECHNOLOGY; UNBOXED CONSULTING; VE3 GLOBAL; ZENSAR TECHNOLOGIES (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 3 Mar 2025 at 16:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d1509d50-9e17-4e42-be8a-a5a3fcb6dcda
- 4 Oct 2024 at 15:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/abf98843-335c-46af-84b8-6bd0d4aac3e2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d1509d50-9e17-4e42-be8a-a5a3fcb6dcda
  3rd March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/abf98843-335c-46af-84b8-6bd0d4aac3e2
  4th October 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://postoffice.wax-live.com/S2C/
- https://postoffice.waxlive.com/S2C/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f86bcce-cbf9-4e2f-be78-10ef9313a3c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f86bcce-cbf9-4e2f-be78-10ef9313a3c3.json.