--- title: "Income Recovery Officer DB/SA 14Mar22" ocid: "ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-03-14" --- # Income Recovery Officer DB/SA 14Mar22 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0.json) ## Summary The Sandwell Metropolitan Borough Council is currently seeking an Income Recovery Officer through an open procurement process, with the tender titled "Income Recovery Officer DB/SA 14Mar22." This position is located primarily in Sandwell, West Midlands, and involves working from home and at the council house in Oldbury. The tender was published on 14 March 2022, and submissions are due by 1:00 PM on 17 March 2022. This contract, which is for an agency role, is expected to commence on 21 March 2022 and will last until 31 May 2022, offering a pay rate of £12.95 per hour for 37 hours of work per week. This opportunity presents significant potential for businesses offering staffing solutions, particularly those experienced in providing temporary personnel services. Companies with expertise in income management and recovery, outstanding customer service, and strong negotiation skills would be well-suited to fulfill this contract. Businesses that can demonstrate a track record of delivering responsive support in a challenging environment will be particularly attractive to the council as they aim to enhance their Income Management Service. ## Notice Income Recovery Officer Rate of Pay: ?12.95 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have a vacancy for the position of Income Recovery Officer working 37 hours per week. This position will contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage. You must have: o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to overseeing a specified patch area o A performance driven work ethos o A desire to help customers to sustain their tenancies o Ability to work in a highly busy and challenging environment o Ability to work in a busy and challenging environment o Highly organised and understand the importance of attention to detail o Proven experience of delivering excellent services to customers both face to face and by telephone. o Literacy and Numeracy Level 2 qualification or equivalent as a minimum. This role is inside of IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Thursday 17 March 2022 at 1.00pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a3f14f94-64f7-4ad1-b9c7-4cabf08983b9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Mar 2022 | | Submission deadline | 17 Mar 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 21 Mar 2022 - 31 May 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 14 Mar 2022 at 14:44 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a3f14f94-64f7-4ad1-b9c7-4cabf08983b9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a3f14f94-64f7-4ad1-b9c7-4cabf08983b9 14th March 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f89313c-9aa9-40eb-b456-5a4dd87265d0.json.