---
title: "EBC TS IVR System Requirements - CSv4 - AWARD"
ocid: "ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SE SHARED SERVICES"
published: "2020-08-04"
---

# EBC TS IVR System Requirements - CSv4 - AWARD

Buyer: SE SHARED SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166

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## Summary

Elmbridge Borough Council, through SE Shared Services, has completed the procurement process for a new telephony platform aimed at enhancing Customer Services. This tender, titled "EBC TS IVR System Requirements - CSv4 - AWARD," falls under the software package and information systems category and was conducted using a selective procurement method. The contract was awarded on 13th September 2019, with a contract period commencing on 9th October 2019 and concluding on 9th July 2022. The procurement was undertaken in the South East region of the United Kingdom, specifically in Surrey, with the postal code KT10 9SD. The maximum contract value is £192,053.

This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) that specialise in telephony solutions and software services. Businesses that offer innovative communication platforms or customer service technologies would be particularly well-suited to compete for similar contracts in the future. The reference to a selective procurement method suggests that SE Shared Services may be looking for specific capabilities or innovative solutions, making this an ideal opportunity for businesses to showcase their expertise and drive expansion within the public sector.

## Notice

Elmbridge Borough Council is approaching a select number of providers for the procurement of the new telephony platform for Customer Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/878a7eeb-7139-4459-a9a6-625b71103976 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2020 |
| Submission deadline | 5 Aug 2019 |
| Future notice date | Not specified |
| Award date | 12 Sep 2019 |
| Contract period | 8 Oct 2019 - 9 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £192,053 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE SHARED SERVICES |
| Locality | SURREY |
| Post town | Kingston upon Thames |
| Postcode | KT10 9SD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Elmbridge |
| Electoral ward | Esher |
| Westminster constituency | Esher and Walton |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TELECOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Aug 2020 at 12:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/878a7eeb-7139-4459-a9a6-625b71103976

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/878a7eeb-7139-4459-a9a6-625b71103976
  4th August 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166.json.