--- title: "PME- Website, CRM and Case Management Consolidation" ocid: "ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6.json" source: "Contracts Finder" current_stage: "Planning" buyer: "LEICESTER CITY COUNCIL" published: "2019-10-29" --- # PME- Website, CRM and Case Management Consolidation Buyer: LEICESTER CITY COUNCIL Current stage: Planning OCID: ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6.json) ## Summary Leicester City Council is currently in the planning stage for the tender titled "PME- Website, CRM and Case Management Consolidation". This project aims to consult the market about the potential for a unified platform to enhance customer interaction, as the council currently operates multiple disparate websites. The engagement end date for this market consultation is 22nd November 2019. The procurement process falls under the ICT industry category, specifically related to software packages and information systems, and is being conducted in Leicester, East Midlands, England. This tender presents a significant opportunity for businesses specialising in software development, customer relationship management systems, and digital platforms. Companies that can offer innovative solutions for consolidating web services and enhancing customer engagement would be particularly suited to compete. The information gathered from this pre-market engagement will shape the requirements for the formal tender, allowing respondents to influence the final specifications without impacting their standing in any subsequent bidding processes. ## Notice Leicester city council would like to consult the market on the availability of a platform that we can use to interact with our customers in a more holistic way. We currently have a heterogeneous set of websites that are used for the provision of services. They broadly break down into three categories: * The first consists of our large departmental systems that have a web "portal" to facilitate dealing with customer queries. We are not likely to replace these at this stage, but want to make them appear as one. * The second consists of our smaller business systems and associated portals which could possibly be replaced. Many of these are case management or Customer Relationship Management systems * The third category is made up of "brochure" websites with limited functionality and mainly exist for marketing purposes. These make up about half of our sites. We are looking to reduce the cost of ownership, provide a long-term flexible solution while maintaining the independence of these sites. Before commencing a formal tender process, we are keen to seek market information from organisations that may have an interest or expertise in this field. The information provided will be used to help inform and shape the requirements in our specification. We are committed to fairness and transparency in all of our procurement activity. Responding to this pre-market engagement will not place you in a more favourable position at any resulting tender stage and likewise declining to respond will not disadvantage you. The responses received will only be used for the purposes of background information which informs our specification and options appraisal and will not be used for selection or award purposes in any tender process. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e96f8a4-d217-4537-95b8-7c598539e485 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Oct 2019 | | Submission deadline | Not specified | | Future notice date | 22 Nov 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEICESTER CITY COUNCIL | | Locality | LEICESTER | | Post town | Leicester | | Postcode | LE1 6TH | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF21 Leicester | | Local authority | Leicester | | Electoral ward | Castle | | Westminster constituency | Leicester South | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 29 Oct 2019 at 09:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/0e96f8a4-d217-4537-95b8-7c598539e485 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0e96f8a4-d217-4537-95b8-7c598539e485 29th October 2019 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.leicester.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5f92107b-37fc-426e-a864-8b352f24a8a6.json.