--- title: "Simple Payment Plan Administration for TV Licensing" ocid: "ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)" published: "2017-02-01" --- # Simple Payment Plan Administration for TV Licensing Buyer: THE BRITISH BROADCASTING CORPORATION (BBC) Current stage: Tender OCID: ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872.json) ## Summary The British Broadcasting Corporation (BBC) is seeking a supplier for the "Simple Payment Plan Administration for TV Licensing" as part of a selective procurement process. This initiative aims to trial a new, flexible payment method for customers facing difficulties in paying their licence fee. The tender period is set to close on 1 March 2017, with the contract itself expected to commence on 1 January 2018 and run until 1 June 2022. The project falls under the service category of collection agency services, and the delivery addresses include various regions such as the UK, Channel Islands, and other parts of Europe. This tender represents a valuable opportunity for businesses specialising in collection and administration services, particularly those that can offer comprehensive end-to-end solutions including payment processing, customer communication, and analytics. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete for this contract, given its focus on adaptable service delivery for a customer base of approximately 200,000. Engaging in this project could help service providers expand their market presence and enhance their operational capacities through collaboration with a reputable organisation like the BBC. ## Notice The BBC is proposing to trial a new payment scheme, with the intention of allowing simple and flexible payment plans for those facing difficulty in paying the licence fee. We are therefore seeking the provision of collection and administration services for the new payment plan trial, the "Simple Payment Plan". We are looking for a supplier to be able to offer a full end to end service for a trial group of approximately 200,000 customers in total. The Service Provider will not be required to recruit new customers to the trial, but will manage the customer end to end once they have signed up to the trial. The Service Provider will be required to manage the accounts of customers on the trail end-to-end. Specifically, the Service Provider will be required offer the following services:- i. collecting the licence fee (including arrears management, payment processing and reconciliation services); ii. campaign management services; iii. fulfilment services; iv. inbound and outbound customer communications services (including call centre facilities); v. technology services; vi. data management; and vii. analytics Additional information: Please register your interest in this project by taking the following steps: 1 - Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2 - Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an Interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a74c085e-2a44-4ed7-952e-e796be2351d7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Feb 2017 | | Submission deadline | 1 Mar 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2018 - 1 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) | | Locality | LONDON | | Post town | West London | | Postcode | W1A 1AA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | West End | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 1 Feb 2017 at 10:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a74c085e-2a44-4ed7-952e-e796be2351d7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a74c085e-2a44-4ed7-952e-e796be2351d7 1st February 2017 - Opportunity notice on Contracts Finder - https://bbc.bravosolution.co.uk BravoSolution eSourcing Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872.json.