---
title: "For the provision of Visitor and Customer Tracking Research Services - AWARD"
ocid: "ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEE VALLEY REGIONAL PARK AUTHORITY"
published: "2020-04-30"
---

# For the provision of Visitor and Customer Tracking Research Services - AWARD

Buyer: LEE VALLEY REGIONAL PARK AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c

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## Summary

Lee Valley Regional Park Authority, located in Middlesex, has recently concluded a tender for Visitor and Customer Tracking Research Services. The open procurement process started with the tender period that ended on 12th February 2020. The awarded contract to Vector Research has a value of £39,513 and is set to run from 1st April 2020 to 31st March 2023. The research aims to measure visitor satisfaction, monitor feedback, and identify areas for improvement across the park’s facilities.

This contract presents a significant opportunity for businesses specialising in research and consultancy services, particularly smaller and medium-sized enterprises (SMEs) as well as voluntary and community sector enterprises (VCSEs). Companies that can offer innovative solutions for tracking customer experiences and providing detailed reporting would be well-positioned to engage with similar future contracts, enhancing their visibility and fostering business growth within the recreational and cultural sector.

## Notice

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements. Lee Valley Regional Park Authority' objectives are: o To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year o To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage. o Identify any issues or areas of improvement that customers have with any of our facilities or services o Provide summary reporting of research findings to operational managers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bf202024-521e-449b-a379-060ab8ee502f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2020 |
| Submission deadline | 12 Feb 2020 |
| Future notice date | Not specified |
| Award date | 8 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,000 |
| Lots value | Not specified |
| Awards value | £39,513 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEE VALLEY REGIONAL PARK AUTHORITY |
| Locality | MIDDLESEX |
| Post town | Enfield |
| Postcode | EN2 9HG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Whitewebbs |
| Westminster constituency | Enfield North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VECTOR RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 92 - Recreational, cultural and sporting services

### Codes

- 73000000 - Research and development services and related consultancy services
- 92000000 - Recreational, cultural and sporting services

## Release History

- 30 Apr 2020 at 08:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bf202024-521e-449b-a379-060ab8ee502f
- 10 Mar 2020 at 14:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bf202024-521e-449b-a379-060ab8ee502f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bf202024-521e-449b-a379-060ab8ee502f
  30th April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5fbe224a-40a7-4d83-bd74-fbecec33b71c.json.