---
title: "Visa and Citizenship Application Services - Lot 5 - United Kingdom"
ocid: "ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2023-11-14"
---

# Visa and Citizenship Application Services - Lot 5 - United Kingdom

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355

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## Summary

The Home Office has awarded a £163,000,000 contract for Visa and Citizenship Application Services - Lot 5 in the United Kingdom. The procurement method used was a selective competitive procedure with negotiation. The contract period starts on October 16, 2023, and ends on October 15, 2027. The Tender Period for this procurement ended on January 10, 2023. The contracting authority is the Home Office, based in London, United Kingdom. The procurement falls under the General Public Services category.

This contract presents significant business growth opportunities for large service providers capable of delivering global network services for visa and citizenship applications. Businesses that can provide VCAS Centres, appointment booking, biometric capture, digital interviewing, and other related services are well-suited to compete. The contract aims to enhance customer experience, provide global consistency, and support future transformation efforts of the Home Office. Companies interested in expanding their services in the United Kingdom should consider this opportunity.

## Notice

The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Contract Award Notice is for Lot 5 Only. Further award notices will be published following the Award of all other Lots. Additional information: For the avoidance of doubt, the Authority has included the value set out within the Prior Information Notice within this Contract Notice however it is not possible to definitively determine the value of this opportunity due to the fact that its actual value is dependent on the extent to which it is utilised by the the end user, including extension options and volume variability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a49f2369-ba98-4705-8b8b-62020d10146d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2023 |
| Submission deadline | 10 Jan 2023 |
| Future notice date | Not specified |
| Award date | 15 Oct 2023 |
| Contract period | 15 Oct 2023 - 15 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £163,000,000 |
| Lots value | Not specified |
| Awards value | £163,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE CONTACT |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75110000 - General public services

## Release History

- 14 Nov 2023 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a49f2369-ba98-4705-8b8b-62020d10146d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a49f2369-ba98-4705-8b8b-62020d10146d
  14th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/09799d39-d6e9-4ad4-9e92-b2ac06b4a025
  VCAS Lot 5 United Kingdom Contract Signed_redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355.json.