---
title: "Integrated Urgent Care - 111/OOH Service"
ocid: "ocds-b5fd17-5feee078-5ffb-430e-b95f-95af4fbd36af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5feee078-5ffb-430e-b95f-95af4fbd36af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5feee078-5ffb-430e-b95f-95af4fbd36af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5feee078-5ffb-430e-b95f-95af4fbd36af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ATTAIN HEALTH MANAGEMENT SERVICES"
published: "2018-02-06"
---

# Integrated Urgent Care - 111/OOH Service

Buyer: ATTAIN HEALTH MANAGEMENT SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-5feee078-5ffb-430e-b95f-95af4fbd36af

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## Summary

The NHS Luton Clinical Commissioning Group and NHS Bedfordshire Clinical Commissioning Group have jointly awarded a contract for the Integrated Urgent Care (111 & Out of Hours) Service, valued at £45.5 million over a potential 60-month period, with an option to extend for an additional 24 months. This procurement falls within the health services industry (CPV code 85100000) and is located in the East of England. The procurement method used was a selective procedure, with the award officially published on 6th February 2018, completing the tender process initiated earlier. The service aims to create a centralised entry point for urgent health care, streamlining patient access to necessary medical support.

This contract presents significant opportunities for businesses, particularly those in healthcare service delivery, technology solutions, and consulting that focus on urgent care services. Companies adept at integrating clinical records and providing healthcare advice through digital platforms will find themselves well-placed to compete. Additionally, small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the contract requirements emphasise flexibility and innovative service delivery that aligns with community health needs.

## Notice

NHS Luton Clinical Commissioning Group and NHS Bedfordshire Clinical Commissioning Group sought to jointly commission an Integrated Urgent Care (111 & Out of Hours) Service across Luton and Bedfordshire via a 'Prime Provider' approach. Central to this will be a professional Clinical Advice Service offering patients who require access to a wide range of clinicians, both experienced generalists and specialists. It is essential that these clinicians are supported by the availability of clinical records such as Summary Care Record (SCR) and Enhanced Summary Care Record (ESCR) as well as Electronic Prescribing and other locally available systems. The offer for the public will be a single entry point - NHS 111 - to fully integrate urgent care services in which organisations collaborate to deliver high quality, clinical assessment, advice and treatment and to shared standards and processes with clear accountability and leadership. Therefore the Integrated Urgent Care (111 & Out of Hours) Service should allow movement of patients seamlessly from one element of the system to the other, streamlining the experience for patients, reducing unnecessary waiting and inefficiency. The Integrated Urgent Care (111 & Out of Hours) Service should not be limited to treating patients, but must also be committed to empowering the population to self-care where appropriate with a focus on education and lifestyle modification. The new provider will need to plan for online and digital provision in the future in order to make it easier for the public to access urgent health advice and care. This will increasingly be in a way that offers a personalised and convenient service that is responsive to people's health care needs when: -They need medical help fast, but it is not a 999 emergency -They do not know who to contact for medical help. -The think they need to go to A&E or another NHSE urgent care service. -They need to make an appointment with an urgent care service. -They require health information or reassurance about how to care for themselves or what to do next. The contract period is for 60 months with an option to extend the contract for an additional 24 months, valued at PS6.5m per annum. Total contract value is PS45.5m if option to extend contract for a further 24 months is utilised. Additional information: OJEU contract notice publication number: 2016/S 103-184775

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/867f77ba-04b4-421c-ae89-6b887c7de19f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2018 |
| Submission deadline | 14 Sep 2016 |
| Future notice date | Not specified |
| Award date | 6 Feb 2018 |
| Contract period | 31 Mar 2017 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,500,000 |
| Lots value | Not specified |
| Awards value | £45,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ATTAIN HEALTH MANAGEMENT SERVICES |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1V 7HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HERTS URGENT CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 6 Feb 2018 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/867f77ba-04b4-421c-ae89-6b887c7de19f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/867f77ba-04b4-421c-ae89-6b887c7de19f
  6th February 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.attain.co.uk

## Provenance

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