---
title: "Provision of Out of Hours call handling service (ecm_8126)"
ocid: "ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PUBLIC HEALTH ENGLAND"
published: "2021-03-31"
---

# Provision of Out of Hours call handling service (ecm_8126)

Buyer: PUBLIC HEALTH ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d

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## Summary

The procurement process initiated by Public Health England focuses on the provision of an Out of Hours call handling service, which arose as a response to the COVID-19 pandemic. This tender was processed as a direct procurement through a single tender action, and the related contract was effectively formalised through a purchase order. The procurement is categorised under supply services of personnel, predominantly aimed at temporary staff. The contract was active from 1st December 2019 until 31st March 2021, with a total value of £23,546. The services are applicable across various delivery addresses, including the UK and overseas territories.

This tender presents a valuable business opportunity, particularly for small and medium-sized enterprises (SMEs) experienced in call handling services or emergency response solutions. Companies that specialise in providing temporary staffing, especially in health-related sectors, would be well-positioned to compete, leveraging their expertise to fulfil urgent public health requirements. The direct procurement method indicates a streamlined process for suppliers to engage promptly in delivering critical services during emergency situations.

## Notice

The UK Government must protect the health and wellbeing of UK citizens. The COVID-19 outbreak is a Public Health Emergency of International Concern (PHEIC) as declared by the World Health Organisation on 30 January 2020. The WHO Director General characterised COVID-19 as a pandemic on 11 March 2020. PHE discharges its duties as a Category 1 Responder to emergencies on behalf of the Secretary of State for Health and Social Care within the scope of the Civil Contingencies Act 2004 (CCA 2004). This urgent requirement is in response to the recent COVID -19 outbreak. PHE has made purchases from The Contact People Ltd for the provision of an Out if Hours call handling service. Emergency purchases of laboratory products, temporary staffing etc had to be made to assist Public Health England support the Government in its response to the Covid-19 pandemic. Due to the emergency nature of these purchases, no formal contract was awarded but PHE's Purchase Order formed the contract. An example Purchase Order is attached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/78f388cd-e39b-4564-a283-d5b59d338712 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2021 |
| Submission deadline | 1 Dec 2019 |
| Future notice date | Not specified |
| Award date | 1 Dec 2019 |
| Contract period | 1 Dec 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,546 |
| Lots value | Not specified |
| Awards value | £23,546 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC HEALTH ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE CONTACT PEOPLE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 31 Mar 2021 at 14:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/78f388cd-e39b-4564-a283-d5b59d338712

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/78f388cd-e39b-4564-a283-d5b59d338712
  31st March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1521fd87-7e1d-44a2-be1d-0fa3a55eab75
  ECM 8126 PO 6719972.pdf MP

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6016df0c-bff1-4f0b-be33-97a288fed20d.json.