--- title: "Contact Centre Support Officer" ocid: "ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-05-24" --- # Contact Centre Support Officer Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee.json) ## Summary The Sandwell Metropolitan Borough Council is seeking to fill the position of a Contact Centre Support Officer through an open procurement process. This tender, classified under the supply services of personnel including temporary staff, is set in West Midlands, UK, with a contract duration from 6 June 2022 to 30 June 2022. Interested parties must submit their applications no later than 30 May 2022 by 9:00 AM to be considered. The role requires a weekly commitment of 37 hours at a pay rate of £10.19, where candidates will provide crucial support in delivering an enhanced customer experience. This tender offers an excellent opportunity for businesses specialising in workforce solutions and managed services, particularly those with expertise in customer service roles, to expand their client base by partnering with the local council. Companies with a strong track record in supplying temporary staff, especially in social care and customer-facing environments, are encouraged to apply. By engaging in this procurement process, businesses can contribute to improving community services while simultaneously fostering growth through new contract opportunities. ## Notice Contact Centre Support Officer Rate of Pay: PS10.19 (PAYE) Hours: 37 Hours per week Location: Independent Living Centre, 100 Oldbury Road, Smethwick Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for a Contact Centre Support Officer to join the Enquiry Team. The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: *Deal with incoming calls and process requests for service from all customer enquiries across multiple channels, *Be an active Listener, with clear Communication skills, *Have excellent IT skills as the role requires the use of numerous systems and applications. *A minimum of 6 months experience working in a social care and/or health related role. *A minimum of 6 months previous experience of working on the front line within a customer focused environment. You must have GSCE English and Maths or an equivalent qualification. A Standard DBS check is required for this role. This role falls inside of IR35 Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Monday 30 May 2022 at 9.00am Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/342be80e-2d91-4e30-a3f8-8df09a562f39 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 May 2022 | | Submission deadline | 30 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 6 Jun 2022 - 30 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,600 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 24 May 2022 at 07:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/342be80e-2d91-4e30-a3f8-8df09a562f39 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/342be80e-2d91-4e30-a3f8-8df09a562f39 24th May 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6023780b-6d85-485f-890e-b45599898cee.json.