---
title: "Live Service & Service Desk Implementation Partner Phase 1 - Discovery"
ocid: "ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-01-02"
---

# Live Service & Service Desk Implementation Partner Phase 1 - Discovery

Buyer: FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1

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## Summary

The Foreign, Commonwealth and Development Office, located in London, has completed a procurement process for the "Live Service & Service Desk Implementation Partner Phase 1 - Discovery". This tender was initiated to document the existing ICT landscape and explore migration pathways for service desk integration between FCO and DFID, with a contract value of £137,232. The procurement method was selective, conducted as a call-off from the CCS Digital Outcomes and Specialists framework, and the contract period commenced on 19th October 2020 and concluded on 19th January 2021. The tender submission period ended on 18th August 2020.

This tender presents significant opportunities for businesses, particularly those in the services sector with expertise in information systems and technology strategic review services. Small and medium enterprises (SMEs) are encouraged to consider this as a chance to provide innovative solutions for ICT landscape documentation and service desk integration. Companies specialised in IT consulting and strategic planning will be particularly well-suited to compete for similar future tenders.

## Notice

The Foreign & Commonwealth Office. As of 01/09/20 The Foreign, Commonwealth & Development Office. This contract was tendered and awarded via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.6. Discovery and Transition Planning exercise to support the FCO in 1) documenting its existing ICT landscape across the FCO/DFID founding bodies; and 2) assist the FCO/DfID in understanding options on a migration pathway to merge the service desk/service management organisations of both ICT organisations (setting out interim transition states). The FCO does not have available skilled resources to conduct a Discovery, Gap Analysis & Options Appraisal of its Service Management & Integration and Service Desk capabilities at this time.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/59bd78ce-4351-425b-b6fa-3cb2ecf570b2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jan 2021 |
| Submission deadline | 18 Aug 2020 |
| Future notice date | Not specified |
| Award date | 24 Sep 2020 |
| Contract period | 18 Oct 2020 - 19 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £137,232 |
| Lots value | Not specified |
| Awards value | £137,232 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services
- 72223000 - Information technology requirements review services

## Release History

- 2 Jan 2021 at 14:54 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/59bd78ce-4351-425b-b6fa-3cb2ecf570b2
- 29 Oct 2020 at 16:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/59bd78ce-4351-425b-b6fa-3cb2ecf570b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/59bd78ce-4351-425b-b6fa-3cb2ecf570b2
  2nd January 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12834

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1.json.