---
title: "GB-London: CON-21-263 Understanding the early stages of consumer credit journeys"
ocid: "ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2022-03-01"
---

# GB-London: CON-21-263 Understanding the early stages of consumer credit journeys

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d.json)

## Summary

The Financial Conduct Authority, based in London, has recently completed the procurement process for the tender titled "Understanding the early stages of consumer credit journeys." This initiative falls under the services industry category and focuses on market research to understand consumer behaviour regarding higher-cost and informal/unregulated credit. The contract, valued at £46,260, was awarded to CM Monitor (Britain Thinks) Limited following a tender period that ended on 11th February 2022, with the contract effective from 14th February 2022 until 20th June 2022.

This tender presents opportunities for businesses involved in market research and consumer behaviour analysis, particularly those with experience in financial services or credit analysis. Businesses specialising in qualitative and quantitative research methodologies, as well as those focused on emerging trends in consumer finance, would be well-suited to compete for future contracts in this evolving sector. Engaging with the Financial Conduct Authority's initiatives offers potential for growth by aligning with their ongoing efforts to influence consumer credit policy and supervision.

## Notice

Research to understand consumer behaviour to inform and influence FCA thinking on consumer credit policy and supervision. Our focus is the earlier part of the consumer journey when consumers are taking up debt for the first time or starting to habituate borrowing but are not (yet) in financial difficulty; and with a focus on higher-cost credit; informal/unregulated credit; and new forms of debt.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f42f6c12-006d-4cb0-a3a5-724d10a880f7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2022 |
| Submission deadline | 11 Feb 2022 |
| Future notice date | Not specified |
| Award date | 11 Feb 2022 |
| Contract period | 14 Feb 2022 - 20 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £46,260 |
| Lots value | Not specified |
| Awards value | £46,260 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CM MONITOR (BRITAIN THINKS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 1 Mar 2022 at 12:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f42f6c12-006d-4cb0-a3a5-724d10a880f7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f42f6c12-006d-4cb0-a3a5-724d10a880f7
  1st March 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=671521667
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-606cd76d-0b94-4e0e-b658-7837d1375a7d.json.