---
title: "CP2773-26 Special Educational Needs (SEN) Case Management System"
ocid: "ocds-b5fd17-608dc70f-fb81-477d-91ab-068fe5075380"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-608dc70f-fb81-477d-91ab-068fe5075380"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-608dc70f-fb81-477d-91ab-068fe5075380.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-608dc70f-fb81-477d-91ab-068fe5075380.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Devon County Council"
published: "2026-09-01"
---

# CP2773-26 Special Educational Needs (SEN) Case Management System

Buyer: Devon County Council  
Current stage: Award  
OCID: ocds-b5fd17-608dc70f-fb81-477d-91ab-068fe5075380

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## Summary

Devon County Council procured a special educational needs (SEN) case management system and associated software support. The system supports the council’s statutory duties under the SEND Code of Practice 2014, including producing Education, Health and Care plans as legal documents tailored to young people’s needs. It is intended to support partnership working between education, health and social care professionals, both within and outside the council. This is an information technology services requirement covering software, hosting, support and related expertise, classified under CPV 72000000. Delivery is in the South West of England, for Devon County Council based at County Hall in Exeter. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community or social enterprises.

The procurement is complete and was awarded to IDOX plc on 1 September 2026. The award was made through a direct call-off from the Crown Commercial Service G-Cloud 14 Digital Marketplace Cloud Hosting, Software and Support framework. The tender deadline was 20 July 2026 at 12:00. The awarded value is £112,000, against an estimated procurement range of £112,000 to £168,000; the description also states an annual value of £56,000. The awarded contract runs from 12 September 2026 to 11 September 2028. Devon County Council’s requirement was evaluated through the framework call-off route, with IDOX plc recorded as the successful supplier. The contract covers the SEN case management system and its associated hosting, software and support.

This award demonstrates established public-sector demand for systems that manage complex SEN and disability processes, particularly Education, Health and Care plans involving several professional services. A credible competitor for a future requirement would need a proven case management platform, secure cloud hosting and dependable software support, with the ability to manage legally significant records and workflows. The requirement also calls for effective collaboration between council teams and external education, health and social care professionals, so interoperability, controlled access and practical user support would be important capabilities. Suppliers should understand the SEND Code of Practice 2014 and the operational needs of local authorities. The procurement was marked as suitable for SMEs and voluntary, community or social enterprises, indicating that organisations beyond large established software providers may be relevant.

## Notice

The Local Authority is statutorily required to meet the needs of the SEND (Special Educational Needs & Disability) code of Practice 2014 in producing Education, Health and Care plans. This requirement involves partnership working with Education, Health and Social Care (EHC) professionals both internal and external in order to produce a legal document to meet the young persons needs. Annual value PS56k

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc70ded0-f745-473f-b12a-c48e9cb4e87e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Sep 2026 |
| Contract period | 12 Sep 2026 - 11 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £168,000 |
| Lots value | Not specified |
| Awards value | £112,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Devon County Council |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Newtown and St Leonard's |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Idox |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Sep 2026 at 11:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc70ded0-f745-473f-b12a-c48e9cb4e87e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc70ded0-f745-473f-b12a-c48e9cb4e87e
  1st September 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.devon.gov.uk

## Provenance

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