--- title: "RSSB2452 Creating a customer service ethos in RSSB" ocid: "ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf.json" source: "Contracts Finder" current_stage: "Award" buyer: "RAIL SAFETY AND STANDARDS BOARD LIMITED" published: "2017-04-18" --- # RSSB2452 Creating a customer service ethos in RSSB Buyer: RAIL SAFETY AND STANDARDS BOARD LIMITED Current stage: Award OCID: ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf.json) ## Summary The Rail Safety and Standards Board Limited is seeking tenders for the project titled "RSSB2452 Creating a customer service ethos in RSSB," aimed at enhancing member engagement and communication practices. This procurement falls under the services category, specifically within customer services, and includes customer survey services and customer satisfaction surveys. The current procurement stage is the award stage, with the contract period set to commence on 10 April 2017 and conclude on 10 July 2017. The tender deadline for submissions is 3:00 PM on 15 March 2017, and responses should be sent to shareditt@rssb.co.uk. This tender presents a valuable opportunity for businesses specialising in customer service consultancy and training programmes. Companies with a background in implementing strategies to improve customer engagement and satisfaction, particularly within membership organisations, will be well-suited to compete. Small and medium enterprises (SMEs) are encouraged to apply, as the project aims to bolster customer service culture within a prominent organisation in the rail sector, potentially leading to further contracts and partnerships in the future. ## Notice RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company. Additional information: Please submit your responses before 15:00 on 15th March 2017 to shareditt@rssb.co.uk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4a82435c-d8af-4ee1-9d49-8f72a9bc4478 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Apr 2017 | | Submission deadline | 15 Mar 2017 | | Future notice date | Not specified | | Award date | 2 Apr 2017 | | Contract period | 9 Apr 2017 - 31 Jul 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | RAIL SAFETY AND STANDARDS BOARD LIMITED | | Locality | LONDON | | Post town | Central London | | Postcode | EC2M 2RB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Islington | | Electoral ward | Bunhill | | Westminster constituency | Islington South and Finsbury | | Delivery location | TLI London | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TOUCHSTONE RENARD | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 18 Apr 2017 at 08:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4a82435c-d8af-4ee1-9d49-8f72a9bc4478 - 9 Mar 2017 at 15:07 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 - 16 Feb 2017 at 09:35 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 - 15 Feb 2017 at 17:46 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 - 15 Feb 2017 at 17:43 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 - 15 Feb 2017 at 17:42 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 - 15 Feb 2017 at 17:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4a82435c-d8af-4ee1-9d49-8f72a9bc4478 18th April 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 9th March 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/eaae0826-df15-4730-a5b7-474baaaf67a8 Annex 1 Organisation Chart - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cf6971b6-95ab-4537-a8a0-4b673d58250e Annex 2 List of Members - https://www.contractsfinder.service.gov.uk/Notice/Attachment/49e84cb1-a35f-4e69-9682-6c385c82a099 Appendix 2 Draft Contract Terms and Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9c51970-97ad-4401-b391-41708ecc9e97 Appendix 3 Contract Issues Memo - https://www.contractsfinder.service.gov.uk/Notice/Attachment/06fbd788-335b-4274-9962-ad5b80ae7b07 RSSB2452 Request for Proposal - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b8abd4c3-38c2-4470-88ec-9bc8e7f7f767 Appendix 4 Pricing Schedule - http://www.rssb.co.uk Website - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5957403b-d663-48de-9f89-e52a529eb15c RSSB2452 Request for Proposal v1 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0ba99a5-fc45-4ac3-8bf2-29d3e325524b Appendix 4 Pricing Schedule ## Notice URLs - http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf.json.