---
title: "TMHS079 Independent Advisor - Customer Scrutiny Panel Reviews"
ocid: "ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "M H S HOMES LTD"
published: "2019-02-06"
---

# TMHS079 Independent Advisor - Customer Scrutiny Panel Reviews

Buyer: M H S HOMES LTD  
Current stage: Tender  
OCID: ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e

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## Summary

The procurement process involves M H S Homes Ltd, which is seeking a qualified Independent Advisor for the Customer Scrutiny Panel Reviews. This opportunity is classified under system quality assurance assessment and review services and falls within the goods category. The advisory role is expected to begin on 1 April 2019 and continue until 31 March 2022, with a total contract value of £140,000. The tender is currently active, and the submission deadline for proposals is set for 6 March 2019. The services are required in the South East region of England, and the procurement method adopted is an open procedure suitable for a broad range of suppliers.

This tender presents significant opportunities for businesses specialising in quality assurance, auditing, and performance review services. Companies that possess expertise in evaluating customer service frameworks and have experience in consulting or advisory roles would be well-positioned to compete for this contract. Furthermore, small and medium-sized enterprises (SMEs) are encouraged to participate, offering an excellent platform for growth through engagement in public sector projects that aim to enhance service delivery and customer satisfaction within M H S Homes Ltd.

## Notice

We wish to put in place an Advisor to support the Customer Scrutiny Panel in its review of mhs homes services to fulfil its aims. The Advisor will support and assist the CSP to: - examine how customer expectations are identified and met - review if internal systems and processes are effective - consider whether performance is being well managed and value for money is being achieved - consider service improvement plans are realistic and appropriate - identify areas of good practice - undertake mystery shopping, one-to-one interviews, focus groups, reality checks and resident consultation https://mhshomes.esourcingportal.com/participant_public_ojeu.cfm?recordID=4

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08ace339-b4d1-44c6-b866-75189c0b4b54 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2019 |
| Submission deadline | 6 Mar 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2019 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | M H S HOMES LTD |
| Locality | CHATHAM |
| Post town | Rochester |
| Postcode | ME4 4LL |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ41 Medway |
| Local authority | Medway |
| Electoral ward | Chatham Central & Brompton |
| Westminster constituency | Rochester and Strood |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72225000 - System quality assurance assessment and review services
- 79212000 - Auditing services
- 79313000 - Performance review services

## Release History

- 6 Feb 2019 at 14:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/08ace339-b4d1-44c6-b866-75189c0b4b54

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08ace339-b4d1-44c6-b866-75189c0b4b54
  6th February 2019 - Opportunity notice on Contracts Finder
- https://mhshomes.esourcingportal.com/participant_public_ojeu.cfm?recordID=4

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e.json.