---
title: "Out of Hours Call Handling"
ocid: "ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NETWORK HOMES"
published: "2023-02-08"
---

# Out of Hours Call Handling

Buyer: NETWORK HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7.json)

## Summary

The buying organisation, Network Homes, is seeking a contractor for Out of Hours Call Handling services. The tender, titled "Out of Hours Call Handling", falls under the services industry category with a total contract value of £350,000. The procurement method is an open procedure, with a tender period ending on 15th March 2023. The contract is set to commence on 1st May 2023 and will run until 1st February 2028. The opportunity is based in Wembley, UK.

This tender presents an opportunity for businesses interested in providing call centre services, especially those equipped to handle out-of-hours calls. Companies with experience in call handling services and a capacity to meet the contract duration and value are well-suited to compete. Interested parties can contact Nina Sharma at Network Homes for further details and submission requirements.

## Notice

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/61bf9c3b-849d-42d4-aca8-e7108e124db8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2023 |
| Submission deadline | 15 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2023 - 1 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | WEMBLEY |
| Post town | Harrow |
| Postcode | HA9 0HP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 8 Feb 2023 at 15:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/61bf9c3b-849d-42d4-aca8-e7108e124db8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/61bf9c3b-849d-42d4-aca8-e7108e124db8
  8th February 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-60c963c3-467d-4cd9-93f0-ffa90d8bfbd7.json.