---
title: "OOH & ASB"
ocid: "ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "PLYMOUTH COMMUNITY HOMES"
published: "2018-10-24"
---

# OOH & ASB

Buyer: PLYMOUTH COMMUNITY HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f

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## Summary

Plymouth Community Homes is seeking a service provider through an active tender titled "OOH & ASB," which relates to the industry of repair and maintenance services. The procurement process follows an open procedure and is currently in the Tender stage, with the submission deadline set for 5 November 2018. The services required involve handling Out of Hours and Antisocial Behaviour telephone calls and interfacing with PCH's systems for tenant inquiries. The contract is valued at £350,000 and is due to commence on 5 February 2019, running until 31 March 2024. The service will primarily be delivered in the South West region of the United Kingdom.

This tender represents a significant opportunity for businesses in the service sector, particularly those specialising in customer support and facilities management. Companies that can successfully manage emergency and out-of-hours calls would be well-suited to compete, as would those with experience in interfaces with customer relationship management systems. Engaging in this process could foster growth by establishing long-term relationships with a reputable housing authority and developing expertise in a public sector service environment.

## Notice

PCH is looking for a service provider to respond to our Out of Hours and Antisocial behaviour telephone calls. The provider will interface with PCH's systems to be able to respond to tenant enquiries accordingly. The process for these services are clearly defined as outlined within the tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f87fa79d-433c-4009-8cd0-f043989afe5e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Oct 2018 |
| Submission deadline | 12 Nov 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Feb 2019 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLYMOUTH COMMUNITY HOMES |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL6 5DH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Budshead |
| Westminster constituency | Plymouth Moor View |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 50000000 - Repair and maintenance services
- 79500000 - Office-support services

## Release History

- 24 Oct 2018 at 14:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f87fa79d-433c-4009-8cd0-f043989afe5e
- 12 Oct 2018 at 08:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/97ea3af6-1d0d-4cde-a294-23778c8b7564
- 5 Oct 2018 at 16:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a4eee57f-39e3-4098-b2f6-985f35c8f0db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f87fa79d-433c-4009-8cd0-f043989afe5e
  24th October 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/97ea3af6-1d0d-4cde-a294-23778c8b7564
  12th October 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a4eee57f-39e3-4098-b2f6-985f35c8f0db
  5th October 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f.json.