---
title: "Customer Relationship Management Software"
ocid: "ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH DEVON DISTRICT COUNCIL"
published: "2018-10-31"
---

# Customer Relationship Management Software

Buyer: NORTH DEVON DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4.json)

## Summary

The North Devon District Council has completed the procurement process for a Customer Relationship Management Software project, with a total value of £109,000. This contract falls under the IT services industry category, specifically focusing on consulting, software development, internet and support. The procurement was conducted through an open procedure as part of the G-Cloud 10 Framework Agreement RM1557.10. The contract period is set from 1st November 2018 to 31st October 2022, and is located in the South West region of England. The tender period concluded on 28th September 2018.

This tender offers significant opportunities for businesses specialising in IT services, particularly those involved in software development and consulting. Companies that are well-suited to compete include software firms capable of delivering customer relationship management solutions, as well as SMEs that excel in innovative IT services. The successful supplier, Firmstep, demonstrates an example of how tech companies can engage in local government contracts to grow their business and expand their service offerings within the public sector.

## Notice

Customer Relationship Management Software Procured through G-Cloud 10 Framework Agreement RM1557.10

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa4dbad5-9bde-43f6-b724-b213a7a639f0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2018 |
| Submission deadline | 28 Sep 2018 |
| Future notice date | Not specified |
| Award date | 31 Oct 2018 |
| Contract period | 1 Nov 2018 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £109,000 |
| Lots value | Not specified |
| Awards value | £109,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH DEVON DISTRICT COUNCIL |
| Locality | COMMERCIAL ROAD |
| Post town | Exeter |
| Postcode | EX31 1DG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | North Devon |
| Electoral ward | Barnstaple Central |
| Westminster constituency | North Devon |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Oct 2018 at 16:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa4dbad5-9bde-43f6-b724-b213a7a639f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa4dbad5-9bde-43f6-b724-b213a7a639f0
  31st October 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.northdevon.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-60e228bd-0d44-4613-9d8f-b2eb986528f4.json.