---
title: "PB2021-00539 & PB2024-01521 - NHS Complaints Advocacy Service"
ocid: "ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DARLINGTON BOROUGH COUNCIL"
published: "2025-03-14"
---

# PB2021-00539 & PB2024-01521 - NHS Complaints Advocacy Service

Buyer: DARLINGTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1

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## Summary

Darlington Borough Council has completed the direct award of the contract for the provision of the NHS Complaints Advocacy Service to The Carers Federation Ltd. This service, classified under the "Health and social work services" category, will continue to be delivered as previously with no changes, but will now be directly managed by Darlington Borough Council instead of Gateshead Council starting 1 April 2025. The contract period extends from 1 April 2025 to 31 March 2030, with an overall contract value of £101,765 GBP. The procurement process is at the 'Award' stage, with key dates including the award notice publication on 14 March 2025.

This tender provides businesses, particularly those in the health and social work services sector, with the opportunity to partner with local government bodies to deliver critical public services. Small and medium-sized enterprises (SMEs) are particularly well-suited to participate in such direct award contracts, where experience and existing consortium agreements can be advantageous. Engaging in this long-term contract can offer stable revenue and reinforce business relationships with local authorities, encouraging business growth and enhancing service capabilities.

## Notice

Direct award of the contract for the provision of the NHS Complaints Advocacy Service to The Carers Federation Ltd. The service is currently delivered by The Carers Federation, under a consortium agreement with Gateshead Council as lead commissioner. 1 April 2022 Gateshead no longer wish to lead the consortium and therefore Darlington will directly award the contract to The Carers Federation Ltd. There will not be any changes to the service which is commissioned.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c105c3f-9a0d-44b4-adb5-b75a24572cda |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2025 |
| Submission deadline | 12 Mar 2025 |
| Future notice date | Not specified |
| Award date | 12 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £101,765 |
| Lots value | Not specified |
| Awards value | £101,765 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DARLINGTON BOROUGH COUNCIL |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 5QT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Park East |
| Westminster constituency | Darlington |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS FEDERATION |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 14 Mar 2025 at 15:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4c105c3f-9a0d-44b4-adb5-b75a24572cda

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c105c3f-9a0d-44b4-adb5-b75a24572cda
  14th March 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.darlington.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1.json.