---
title: "ServiceNow Discovery, Implementation and Support"
ocid: "ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN PROSECUTION SERVICE"
published: "2018-04-19"
---

# ServiceNow Discovery, Implementation and Support

Buyer: CROWN PROSECUTION SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2.json)

## Summary

The Crown Prosecution Service is seeking services for "ServiceNow Discovery, Implementation and Support" under a selective procurement method, having awarded the contract on 28 March 2018 with a total value of £671,310. This contract, which encompasses IT Service Management, IT Business Management, and Software Asset Management, officially commenced on 3 April 2018 and will run until 2 April 2020. The procurement process was part of a call-off from a framework agreement, with delivery required across various regions in the United Kingdom, including North East, North West, London, and the South East.

This tender presents a significant opportunity for businesses specialising in IT consultancy and software implementation, particularly those with experience in ServiceNow services. Companies with a robust background in IT service management and a capability to offer support throughout the contract period will be well-positioned to compete. As this contract is large scale, larger organisations or those with established frameworks may find competitive advantages while bidding for such substantial public sector work.

## Notice

Contract for the provision of services to enable ServiceNow discovery, implementation and support, encompassing IT Service Management, IT Business Management, and Software Asset Management. Additional information: So as not to constitute a breach of confidence or to prejudice the commercial interests of any person, personal and commercial information has been redacted or removed from the uploaded version of this Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51323e5d-4620-408e-ba82-d8bb2caaabe1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2018 |
| Submission deadline | 2 Apr 2018 |
| Future notice date | Not specified |
| Award date | 27 Mar 2018 |
| Contract period | 2 Apr 2018 - 2 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £671,310 |
| Lots value | Not specified |
| Awards value | £671,310 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN PROSECUTION SERVICE |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOVNOW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Apr 2018 at 13:58 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51323e5d-4620-408e-ba82-d8bb2caaabe1
- 18 Apr 2018 at 13:15 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51323e5d-4620-408e-ba82-d8bb2caaabe1
- 18 Apr 2018 at 13:05 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51323e5d-4620-408e-ba82-d8bb2caaabe1
- 5 Apr 2018 at 07:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51323e5d-4620-408e-ba82-d8bb2caaabe1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/51323e5d-4620-408e-ba82-d8bb2caaabe1
  19th April 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/061a759e-2a60-4c30-b789-169d1e2f0fe2
  Contract documentation

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-60fc317d-a3f9-4726-bd40-d36fcea84ba2.json.