---
title: "Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers."
ocid: "ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2025-10-09"
---

# Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers.

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f.json)

## Summary

The procurement process for the contract titled "Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers" has reached its award stage with Ofwat as the contracting authority. This contract, focusing on market and economic research, polling, and statistics, involved a competitive quotation method below the threshold. The procurement is classified under the industry category of market research and is located in Birmingham, England, specifically at postal code B5 4UA. The contract period spans from 28th February 2025 to 31st December 2026, with the award made to Thinks Insight & Strategy on 21st February 2025, valued at £24,000.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in market research and customer engagement services. The competitive nature of the procurement process, being a limited procurement method, is tailored for SMEs, making it an attractive venture for businesses looking to grow in the public sector. Companies capable of facilitating effective communication strategies between regulatory bodies and their customers are ideally positioned to benefit from similar opportunities in the future.

## Notice

Contract for Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5e0c962-30a4-4012-bc6a-e8ea6c7558e7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2025 |
| Submission deadline | 14 Feb 2025 |
| Future notice date | Not specified |
| Award date | 21 Feb 2025 |
| Contract period | 28 Feb 2025 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £24,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THINKS INSIGHT & STRATEGY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 9 Oct 2025 at 15:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5e0c962-30a4-4012-bc6a-e8ea6c7558e7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5e0c962-30a4-4012-bc6a-e8ea6c7558e7
  9th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f.json.