---
title: "Out of Hours Call Centre"
ocid: "ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "OPTIVO"
published: "2022-06-22"
---

# Out of Hours Call Centre

Buyer: OPTIVO  
Current stage: Tender  
OCID: ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e

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## Summary

The procurement process is for an "Out of Hours Call Centre" service, initiated by Optivo, a buying organisation based in Croydon, England. This tender falls under the call centre services category (CPV code 79512000) and is currently in the active tender stage. The tender was published on 22nd June 2022, with submissions due by 25th July 2022. The contract period is set to commence on 17th October 2022 and will conclude on 16th October 2025. The procurement method is an open procedure, inviting a broad range of bidders.

This tender presents a significant opportunity for businesses aimed at expanding their service portfolio in telecommunications and customer support. Small and medium-sized enterprises (SMEs) will particularly benefit, as the tender is suitable for their participation, allowing them to compete in a vital sector. Companies with expertise in call centre management, staffing solutions, and technology integration will find this opportunity aligns well with their capabilities, enabling them to enhance their market presence and foster growth.

## Notice

Call Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8bd1cf3f-f664-482c-83fe-958cafa54a1a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jun 2022 |
| Submission deadline | 25 Jul 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 16 Oct 2022 - 16 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Jun 2022 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8bd1cf3f-f664-482c-83fe-958cafa54a1a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8bd1cf3f-f664-482c-83fe-958cafa54a1a
  22nd June 2022 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN164635
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.optivo.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6113dbaa-5f8b-45db-97d6-79fcb31d2d8e.json.