---
title: "Out of Hours Call Handling Service 2023"
ocid: "ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CHP"
published: "2023-11-09"
---

# Out of Hours Call Handling Service 2023

Buyer: CHP  
Current stage: Tender  
OCID: ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9

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## Summary

The buying organization for this procurement is CHP (CHP) located in Chelmsford, United Kingdom. The tender title is "Out of Hours Call Handling Service 2023" within the industry category of Telephone-answering services. The procurement stage is currently active, with a tender period ending on December 7, 2023. The contract period is scheduled from March 29, 2024, to March 28, 2026.

This tender presents an opportunity for businesses interested in providing call centre services outside regular working hours. The procurement method is an open procedure, suited for SMEs. Interested businesses can access the tender pack on the ProContract portal and must ensure submissions are completed before the deadline of December 7, 2023. The project value is GBP 132,000, creating growth opportunities for businesses in the services sector.

## Notice

CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP. Additional information: Completed documents must be submitted via the ProContract e-tendering portal. You can access the tender pack on the ProContract Portal: https://procontract.due-north.com/Procurer/Advert/View?advertId=9ee3e0d9-657d-ee11-8125-005056b64545&fromAdvertEvent=True The project reference is DN698009. if your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the registration process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b855984d-a022-422b-8603-0b77650f9aea |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2023 |
| Submission deadline | 7 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Mar 2024 - 28 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £132,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHP |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM2 5LB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 9 Nov 2023 at 17:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b855984d-a022-422b-8603-0b77650f9aea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b855984d-a022-422b-8603-0b77650f9aea
  9th November 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com/Procurer/Advert/View?advertId=9ee3e0d9-657d-ee11-8125-005056b64545&fromAdvertEvent=True
- https://procontract.due-north.com/register
- https://www.chp.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9.json.