---
title: "ServiceNow eBonding"
ocid: "ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE DEPARTMENT FOR TRANSPORT"
published: "2020-03-19"
---

# ServiceNow eBonding

Buyer: THE DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8.json)

## Summary

The procurement process initiated by THE DEPARTMENT FOR TRANSPORT focuses on the provision of "ServiceNow eBonding", which is a system designed to integrate ServiceNow support tickets with those sent to specific system providers. This contract falls under the Highways consultancy services category and is located in Guildford, England. The procurement method used was an 'Other - Sub OJEU Mini Competition'. The tender period concluded on 5th December 2019, and the contract commenced on 6th December 2019, with an end date set for 5th December 2020. The awarded contract is valued at £91,630 and was published on 19th March 2020.

This tender presents a substantial opportunity for growth in the business sector focusing on IT services, particularly those specialising in integration and support systems for public bodies. Companies that have expertise in developing or managing IT solutions related to service management, particularly those with a background in ServiceNow or similar platforms, would be well suited to compete in future procurement processes of this nature. The eligibility criteria indicate that Small and Medium Enterprises (SMEs) are welcome to participate, thus inviting a broad range of competitors to leverage this opportunity.

## Notice

System to integrate ServiceNow support tickets with support tickets sent to specific system providers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a8088aea-40d2-43bc-94e6-a6439424e73f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Sub OJEU Mini Competition |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2020 |
| Submission deadline | 5 Dec 2019 |
| Future notice date | Not specified |
| Award date | 6 Dec 2019 |
| Contract period | 6 Dec 2019 - 5 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £91,630 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE DEPARTMENT FOR TRANSPORT |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COLUMN TECHNOLOGIES |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 19 Mar 2020 at 19:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a8088aea-40d2-43bc-94e6-a6439424e73f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a8088aea-40d2-43bc-94e6-a6439424e73f
  19th March 2020 - Awarded contract notice on Contracts Finder
- https://www.econtrack.com/Project/View.aspx?data=fdHofPpupBQi%2fs9SCeRjCQ%3d%3d
  Epims Link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6141e9cf-8520-4a9a-86e7-b9c7e64c23c8.json.