---
title: "1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts"
ocid: "ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-01-18"
---

# 1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82.json)

## Summary

The procurement process involves H M Revenue & Customs, which is based in Salford, England, seeking to explore taxpayer experiences and perceptions of online trigger prompts through qualitative research. The contract, titled "1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts," was awarded with a value of £66,225. This tender was part of a mini competition under the DWP Social and Economic Research Framework 2013. The tender period closed on 12th August 2016, and the contract period commenced on 1st September 2016 and concluded on 31st March 2017. The industry category for this procurement is classified as research and experimental development services.

This tender presents significant opportunities for businesses involved in research and qualitative analysis, particularly those with experience in conducting interviews and understanding user experiences in digital environments. Small and medium-sized enterprises (SMEs) that specialise in social research or customer experience studies would be well-suited to compete for similar contracts in the future, as the contracting authority values insights into customer journeys and the efficacy of online services, which can enhance service delivery and improve taxpayer satisfaction.

## Notice

This qualitative research project will involve interviews with customers who have completed a Self Assessment online return containing trigger prompts (i.e. on-line messages/links to guidance). It will explore their experiences, attitudes and perceptions of the trigger prompts and will inform our understanding of the customer experience, enabling us to identify areas where improvements can be made. Additional information: This contract was let as part of a mini competition within the DWP Social and Economic Research Framework 2013

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55a539de-3a30-4f03-a3f7-ca2ce4007c61 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2017 |
| Submission deadline | 12 Aug 2016 |
| Future notice date | Not specified |
| Award date | 17 Aug 2016 |
| Contract period | 31 Aug 2016 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £66,225 |
| Lots value | Not specified |
| Awards value | £66,225 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73100000 - Research and experimental development services

## Release History

- 18 Jan 2017 at 17:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/55a539de-3a30-4f03-a3f7-ca2ce4007c61

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/55a539de-3a30-4f03-a3f7-ca2ce4007c61
  18th January 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/888fc91d-a41d-4dc8-b099-f319f9ce1c0f
  Service Order
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c446fac5-0ac1-4ba3-bab4-8caf77fc051c
  Variation to Service Order

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82.json.