---
title: "Leadership Academy Support Ticketing Platform"
ocid: "ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS ENGLAND AND NHS IMPROVEMENT"
published: "2022-11-25"
---

# Leadership Academy Support Ticketing Platform

Buyer: NHS ENGLAND AND NHS IMPROVEMENT  
Current stage: Tender  
OCID: ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454.json)

## Summary

The NHS England and NHS Improvement are inviting tenders for the procurement of a web-based incident/ticket management system known as the Leadership Academy Support Ticketing Platform. This procurement falls under the services industry category with a contract value of £60,000 (GBP) and a tender period ending on December 9, 2022. The contract is structured to run from January 5, 2023, to January 4, 2027, offering growth opportunities for businesses specialising in software support services.

This tender presents a business opportunity for SMEs interested in providing software support services to NHS England and NHS Improvement. The procurement method is an open procedure with a minimum contract value of £40,000 (GBP) and is suitable for businesses looking to compete in the services sector. Companies interested in bidding can access more details on the opportunity by registering on the NHS England e-procurement system before the tender period ends on December 9, 2022.

## Notice

Procurement of a web-based incident/ticket management system to handle support tickets A full description of the requirement can be found in the ITQ document once suppliers have registered their interest. Please note: the maximum budget for this work is PS20,000 per annum exclusive of VAT. The conract is to be awarded on a 1+1+1 basis. Interested suppliers should register on the NHS England e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'Leadership Academy Support Ticketing Platform' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the questions within the portal. * Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message'

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7bb725df-b240-4c38-8dee-b79c4bdcf7f1 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2022 |
| Submission deadline | 9 Dec 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Jan 2023 - 4 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND AND NHS IMPROVEMENT |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 25 Nov 2022 at 16:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7bb725df-b240-4c38-8dee-b79c4bdcf7f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7bb725df-b240-4c38-8dee-b79c4bdcf7f1
  25th November 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/login

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-61b9f0c5-913b-4598-bd54-bcc992eed454.json.