---
title: "Unified Communications Contract 2026"
ocid: "ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST KENT HOUSING ASSOCIATION"
published: "2026-05-21"
---

# Unified Communications Contract 2026

Buyer: WEST KENT HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132

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## Summary

The procurement process for the "Unified Communications Contract 2026" was led by West Kent Housing Association, seeking a supplier for a new Unified Communications solution in the software package and information systems category. The contract involves integrating Microsoft Teams with a new contact centre over a three-year term, from 31 May 2026 to 30 May 2029, located in Sevenoaks, England (postal code TN13 1AX). Conducted through the Crown Commercial Services G-Cloud Framework 14, the procurement method was selective, and the contract award was completed on 14 May 2026 with a value of GBP 203,979.60. The tender process involved an initial Statement of Work and Cost Model, followed by a product demonstration, concluding on 28 January 2026.

This tender represents a significant opportunity for businesses specialising in software and information systems, particularly those offering innovative Unified Communications solutions. Small and medium-sized enterprises (SMEs) are encouraged to engage, as this procurement method via a framework agreement may suit flexible and agile companies. By partaking in such tenders, businesses can expand their footprint within the public sector, gaining recognition and expanding their capabilities in delivering comprehensive communication solutions. West Kent Housing Association's commitment to modernising communications infrastructure presents an excellent chance for businesses to showcase advanced technological offerings and establish enduring partnerships.

## Notice

*This is for information only, as the contract has been awarded*. West Kent Housing Association is seeking a Supply Partner for the provision of a new Unified Communications solution (integrating Microsoft Teams with a new contact centre) for an initial 3-year term. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements. The process will entail submitting an initial Statement of Work and Cost Model in response to our Requirements Guidance (attached), followed by a demonstration of the Supplier's product to the client team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/218cda23-aad8-4d97-a01e-e028c1f1acbe |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | 28 Jan 2026 |
| Future notice date | Not specified |
| Award date | 13 May 2026 |
| Contract period | 30 May 2026 - 30 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £203,979 |
| Lots value | Not specified |
| Awards value | £203,979 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST KENT HOUSING ASSOCIATION |
| Locality | SEVENOAKS |
| Post town | Tonbridge |
| Postcode | TN13 1AX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Sevenoaks |
| Electoral ward | Sevenoaks Town and St John's |
| Westminster constituency | Sevenoaks |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOOM COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 May 2026 at 11:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/218cda23-aad8-4d97-a01e-e028c1f1acbe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/218cda23-aad8-4d97-a01e-e028c1f1acbe
  21st May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-61d51f09-eeb5-47c4-94f5-e9d8d7719132.json.