---
title: "WSCC - JS - Out of Hours Contact Centre"
ocid: "ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUSSEX COUNTY COUNCIL"
published: "2022-10-07"
---

# WSCC - JS - Out of Hours Contact Centre

Buyer: WEST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43

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## Summary

The West Sussex County Council has awarded a contract for call centre services for an out-of-hours contact centre. The contract, valued at £73,273 GBP, was awarded to CAPITA BUSINESS SERVICES LIMITED. The procurement method used was selective, with a call-off from a framework agreement. The contract period extends from October 1, 2022, to September 30, 2023, providing opportunities for SMEs and VCSEs to participate.

This procurement process, initiated as a tender, presents opportunities for businesses involved in call centre services. Businesses in the services industry, especially those well-suited for call centre operations, should consider engaging with West Sussex County Council. The contract, with a value of £73,273 GBP, offers a chance to provide valuable services to the council and demonstrate capabilities in call centre management within the specified contract period.

## Notice

Continuation of call centre activity to support an out of hours service. Contract term 1+1 Call-off from KCS FW Y20023

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10778d56-76a5-4ca5-ad85-89e679da7a1b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2022 |
| Submission deadline | 30 Sep 2022 |
| Future notice date | Not specified |
| Award date | 29 Sep 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £73,273 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUSSEX COUNTY COUNCIL |
| Locality | CHICHESTER |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 7 Oct 2022 at 16:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10778d56-76a5-4ca5-ad85-89e679da7a1b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10778d56-76a5-4ca5-ad85-89e679da7a1b
  7th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-61f34b41-9b05-4cfd-905e-0053d08acd43.json.