---
title: "CPT_25_19 - ServiceNow enhanced support 01.04.25 - 30.06.25"
ocid: "ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL AUDIT OFFICE"
published: "2025-04-07"
---

# CPT_25_19 - ServiceNow enhanced support 01.04.25 - 30.06.25

Buyer: NATIONAL AUDIT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1.json)

## Summary

The National Audit Office (NAO) awarded a contract for enhanced support of ServiceNow to FlyForm Ltd through the Crown Commercial Services G Cloud 14 framework. The procurement process, classified under the industry category "Computer equipment and supplies," involved a selective call-off from a framework agreement. The contract, valued at £43,200, is set to ensure service continuity from 1st April 2025 to 30th June 2025 due to delays in the finalisation of a fully competed procurement. The procurement stage is described as an award, with the contract being published on 7th April 2025. The contract scope is national, with services to be delivered in the United Kingdom.

This tender presents significant opportunities for businesses specialising in computer equipment and support services, particularly those focused on providing and enhancing digital solutions such as ServiceNow. Small to Medium-sized Enterprises (SMEs) would find this contract suitable given the targeted support for small-scale yet impactful service provisions. This procurement underscores the importance of framework agreements in public procurement, offering stability and continuity to businesses capable of delivering specialised IT support within a specified timeframe.

## Notice

National Audit Office (NAO) awarded a contract to the supplier through Crown Commercial Services G Cloud 14. The selected Supplier FlyForm Ltd will be delivering enhanced support of ServiceNow in line with the current provision. The contract duration of 3 months is to provide service continuity due to delays until the fully competed procurement via GCloud 14 is finalised.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2f2280a9-0e58-480d-b3cb-b42b6000e67f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Apr 2025 |
| Submission deadline | 1 Mar 2025 |
| Future notice date | Not specified |
| Award date | 10 Mar 2025 |
| Contract period | 31 Mar 2025 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,200 |
| Lots value | Not specified |
| Awards value | £43,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL AUDIT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30200000 - Computer equipment and supplies

## Release History

- 7 Apr 2025 at 11:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2f2280a9-0e58-480d-b3cb-b42b6000e67f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2f2280a9-0e58-480d-b3cb-b42b6000e67f
  7th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1.json.