--- title: "Income Recovery Officer WL300823" ocid: "ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2023-08-30" --- # Income Recovery Officer WL300823 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c.json) ## Summary The Sandwell Metropolitan Borough Council is seeking an Income Recovery Officer for a recruitment services contract. The role includes managing, monitoring, and recovering arrears of rent and other housing related charges from tenants. The contract period starts on September 11, 2023, and ends on December 11, 2023. The deadline for submitting quotations is September 1, 2023, at 17:00pm. This tender from Sandwell Council offers business growth opportunities for agencies experienced in rent arrears recovery and income collection. Businesses with a good working knowledge of arrears management procedures, Universal Credit, and a customer-focused approach are well-suited to compete for this contract. The procurement method is an open procedure below the threshold. ## Notice Job Title: Income Recovery Officer Rate of Pay: ?14.17 per hour Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE / Hybrid Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity. The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts. o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent) o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment o Excellent negotiation and communication skills o Excellent customer service skills o Ability to work with minimal supervision o A performance-driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role, inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-t... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Friday 1st September 2023 at 17:00pm Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c1ca283-a3be-4040-8b5b-bc1020fc48c6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Aug 2023 | | Submission deadline | 1 Sep 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 11 Sep 2023 - 11 Dec 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,370 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 30 Aug 2023 at 09:51 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4c1ca283-a3be-4040-8b5b-bc1020fc48c6 - 30 Aug 2023 at 09:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4c1ca283-a3be-4040-8b5b-bc1020fc48c6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4c1ca283-a3be-4040-8b5b-bc1020fc48c6 30th August 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-621266ee-38e5-44c0-9d5e-67e04deb667c.json.