--- title: "Visa and Citizenship Application Services" ocid: "ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ATAMIS LTD" published: "2021-12-08" --- # Visa and Citizenship Application Services Buyer: ATAMIS LTD Current stage: Tender OCID: ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3.json) ## Summary The procurement process for Visa and Citizenship Application Services is being led by the Home Office through the UK Visas and Immigration (UKVI) authority. With a focus on maintaining national security and enhancing customer satisfaction, the procurement falls under the category of "Administration services" and is based in multiple geographical locations, including the UK, Africa and the Middle East, China and Taiwan, and more. The active tender has an estimated value of £1.2 billion and employs a selective procurement method via a competitive procedure with negotiation. Key deadlines include the submission of expressions of interest by 5th January 2022 and the closing date for Standard Selection Questionnaire submissions by 10th January 2022, with the contract period anticipated from 14th January 2023 to 13th January 2027. This tender presents substantial opportunities for businesses involved in service provision within immigration and administrative support sectors. Companies with expertise in managing visa and citizenship application services, including those capable of offering infrastructure, appointment booking systems, biometric technologies, and customer support services, would be particularly well-suited to participate. This procurement not only opens avenues for competitive service offerings on a global scale but also facilitates the potential for long-term partnerships with the Home Office, enhancing operational capabilities in managing significant public service requirements. ## Notice The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity. (Please note that this procurement was formerly referred to as Future Supplier Services.) UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of Customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Tenders may be submitted for all lots. Where a bidder is successful in multiple lots, HO reserves the right to award and aggregate any combination of lots 1-5 into a single contract. Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes Additional information: The procurement will be managed electronically using the Jaggaer eSourcing Portal. The eSourcing Portal is an online application that allows suppliers to create and submit their Standard Selection Questionnaire (SQ) and any further responses to requests for information, requests for quotes, or requests for proposals via the internet rather than in paper form.In order to participate in this procurement, please follow the steps set out below.For the avoidance of doubt, please note that respondents are required to express an interest separately for this competition regardless of their involvement in previous Market Engagement activities for this project. Any such involvement does not constitute an expression of interest for the competition advertised in this notice.To participate in this procurement, participants must first be registered on the eSourcing Suite. If you have not yet registered this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the link to Register.Once registered, all interested suppliers should then submit their details (company name, lead contact name, lead contact email address and telephone number), in the first instance, to the following address in order to express interest: futuresupplierservices@homeoffice.gov.ukThe Authority requires new participants to sign a Non-Disclosure Agreement (NDA) in order to be invited to participate in the competition for this project. On receipt of an email detailed above, the Authority will either confirm prior receipt of an NDA as part of market engagement, or provide the NDA document for signature to be returned via email.Once a correctly signed NDA is received by the Authority, Participants will be invited to the Standard Selection Questionnaire (SQ) Event through the portal and will be able to access all of the project documentation.Participants are requested to register on the portal, and then to express interest via email by Wednesday 5th January 2022 at the latest, to allow sufficient time for the tender administrative process and submission of responses. SQ clarification requests must be submitted no later than 12:00pm (GMT) on Wednesday 22nd December 2021.The closing date for SQ submissions will be 11:00am (GMT) on Monday 10th January 2022. We reserve the right to delay or adjust our timetables or such other aspects of the procurement as we consider appropriate. We will therefore keep the situation under constant review and will notify all bidders of any changes as and when these are required. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/12e67937-b7b6-4dfc-8dec-2fb8b5d2b955 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Dec 2021 | | Submission deadline | 10 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 Jan 2023 - 13 Jan 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,200,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ATAMIS LTD | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 35 - Security, fire-fighting, police and defence equipment - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 98 - Other community, social and personal services ### Codes - 32232000 - Video-conferencing equipment - 32571000 - Communications infrastructure - 35125110 - Biometric sensors - 64114000 - Post office counter services - 72222300 - Information technology services - 75100000 - Administration services - 75110000 - General public services - 75112000 - Administrative services for business operations - 75125000 - Administrative services related to tourism affairs - 75130000 - Supporting services for the government - 75131000 - Government services - 75211110 - Consular services - 98910000 - Services specific to international organisations and bodies ## Release History - 8 Dec 2021 at 15:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/12e67937-b7b6-4dfc-8dec-2fb8b5d2b955 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/12e67937-b7b6-4dfc-8dec-2fb8b5d2b955 8th December 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://homeoffice.app.jaggaer.com/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6237ae7b-cdd3-4b61-9e7e-24385a51b0f3.json.