---
title: "Customer Engagement Platform"
ocid: "ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POST OFFICE LIMITED"
published: "2024-05-30"
---

# Customer Engagement Platform

Buyer: POST OFFICE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd.json)

## Summary

The Post Office Limited has awarded a contract for a Customer Engagement Platform. The procurement stage was completed, with a contract value of £1,400,000. The contract period runs from 29th March 2024 to 29th March 2027. The buying organisation is based in London, England, and the main procurement category is services.

This tender presents an opportunity for businesses in the customer survey services industry to compete for contracts. Companies providing customer feedback solutions or engagement platforms would be well-suited to participate. The procurement process was conducted via the G Cloud 13 Services framework, and the award was made to Medallia Inc, based in California, USA.

## Notice

Customer Engagement Platform Additional information: Contract via G Cloud 13 Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b1c9a9b4-0e74-45dc-8d9b-ecd3c57f82c0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2024 |
| Submission deadline | 29 Nov 2023 |
| Future notice date | Not specified |
| Award date | 17 May 2024 |
| Contract period | 29 Mar 2024 - 29 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,400,000 |
| Lots value | Not specified |
| Awards value | £1,400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEDALLIA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 30 May 2024 at 18:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b1c9a9b4-0e74-45dc-8d9b-ecd3c57f82c0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b1c9a9b4-0e74-45dc-8d9b-ecd3c57f82c0
  30th May 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-623d116b-98d9-4247-891a-085d0df5abcd.json.