---
title: "NetApp Maintenance Contract"
ocid: "ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2018-04-04"
---

# NetApp Maintenance Contract

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b.json)

## Summary

The procurement process for the "NetApp Maintenance Contract" is being conducted by UK Shared Business Services Limited (UK SBS), based in Swindon, England. This contract involves IT services, specifically for the software and hardware support of NetApp Storage Area Networks (SANs) utilised in Business Critical systems. The tender period has ended on 19th May 2015, with the contract scheduled to commence on 1st June 2015 and extend for one year until 31st May 2016. As of now, the procurement method is listed as not applicable, and the industry category falls under IT services, specifically consulting, software development, and support.

This tender represents a valuable opportunity for IT service providers, particularly those specialising in software and hardware maintenance for storage solutions. Businesses that are well-established in inventory and asset management, alongside those with experience in providing support to critical IT infrastructures, would be ideally positioned to compete for this contract. UK SBS, with its extensive range of services aimed at providing efficiency and cost savings, is looking for partners that align with its vision of high-quality service delivery in the public sector.

## Notice

'*** This tender requirement was abandoned prior to a Contract award decision. ***' The ISS department within UK SBS provides multiple IT services. For the NetApp SAN's used for Business Critical systems we require ASP Star Partner support. This tender is for the provision of software and hardware support for the NetApp SAN's. The following Service description applies to the requirements. About UK Shared Business Services Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It's what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS' goals are aligned with the public sector and delivering best value for the UK taxpayer. UK Shared Business Services Ltd changed its name from RCUK Shared Services Centre Ltd in March 2013. Our Customers Growing from a foundation of supporting the Research Councils, 2012/13 saw Business Innovation and Skills (BIS) transition their procurement to UK SBS and Crown Commercial Service (CSS - previously Government Procurement Service) agree a Memorandum of Understanding with UK SBS to deliver two major procurement categories (construction and research) across Government. UK SBS currently manages PS700m expenditure for its Customers, our growth projections anticipate this will rise to PS1bn in 2013/14. Important information From the 2nd April 2014 the Government is introducing its new Government Security Classifications (GSC) classification scheme to replace the current Government Protective Marking Scheme (GPMS). A key aspect of this is the reduction in the number of security classifications used. All potential suppliers should make themselves aware of the changes as it may impact on this Requirement. The link below to the Gov.uk website provides information on the new GSC: https://www.gov.uk/government/publications/government-security-classifications Additional information: HOW TO APPLY UK Shared Business Services eSourcing As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing ExpressionOfInterest@ccs.gsi.gov.uk. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4f86eb8-51df-4093-be7e-0f4039c7a030 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2018 |
| Submission deadline | 19 May 2015 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2015 - 31 May 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Apr 2018 at 09:27 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e4f86eb8-51df-4093-be7e-0f4039c7a030
- 18 Nov 2016 at 20:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e4f86eb8-51df-4093-be7e-0f4039c7a030

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4f86eb8-51df-4093-be7e-0f4039c7a030
  4th April 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d3468785-cdd5-4de7-a3a0-0eb0e7c857d9
  UK SBS IT150018 - Services_purchasing_contract.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6631ebcf-3672-4750-90e1-2a086f5b59b3
  UK SBS IT150018 ITQ_Invitation to Quote
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2e437c28-1fc0-4c43-ba77-5faf25001a4a
  AW5.2_Price_schedule.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/57de2d6e-bfd5-4b78-9447-dcad632c1157
  UK SBS IT150018 -ITQ Invitation to Quote questions.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/27597b5e-2f8a-40e9-bbde-e12f222b808f
  Appendix A - Inventory of NetApp systems that require maintenance.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/821451e5-6511-4e65-a303-9bb7c7ed387d
  UK SBS IT150018 - Services_purchasing_contract.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/70c99190-9437-477b-ac22-826352e43295
  UK SBS IT150018 ITQ_Invitation to Quote
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5d73a6ac-cbd1-40c2-8fd8-0dec20516a1b
  AW5.2_Price_schedule.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/88f05f4c-8fb4-4f90-b7b6-704e9dadbdd9
  UK SBS IT150018 -ITQ Invitation to Quote questions.pdf
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b8118cd6-9bf0-43f1-b615-2982b5330df8
  Appendix A - Inventory of NetApp systems that require maintenance.pdf

## Notice URLs

- https://gpsesourcing.cabinetoffice.gov.uk
- https://www.gov.uk/government/publications/government-security-classifications

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6247476f-adc8-11e6-9901-0019b9f3037b.json.