---
title: "GB-Grays: Non OJEU"
ocid: "ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THURROCK COUNCIL"
published: "2017-08-14"
---

# GB-Grays: Non OJEU

Buyer: THURROCK COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b)  
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## Summary

Thurrock Council has completed a public procurement process for a contract titled "GB-Grays: Non OJEU" within the customer services industry. The tender, designed to appoint a qualified Service Provider for conducting telephone surveys related to housing services, was initiated through an open procurement method. The contract has a total value of £134,500, with the contract period set to run from 1st September 2017 until 31st August 2021. The procurement stage has been marked as complete, with the tender period closing on 1st August 2017.

This contract presents a significant opportunity for businesses, particularly small and medium enterprises (SMEs), specialising in customer service and survey provision. Companies well-suited to compete for this tender would include those experienced in conducting telephone surveys, particularly within the housing sector. Engaging in this contract could enhance business visibility and growth while contributing to improved tenant satisfaction for Thurrock Council.

## Notice

Thurrock Council has a housing stock of approximately 10,000 dwellings. The Council regularly consults with tenants to gain valuable feedback regarding repairs, work completed on the Transforming Homes Programme, leasehold services, general tenant satisfaction and satisfaction with the sign up process for new tenancies. This valuable feedback allows us to assess the performance of both Contractors and internal teams within the housing service. Thurrock Council is seeking to appoint a single, suitably qualified and experienced Service Provider, who has experience with carrying out telephone surveys for Housing related services. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/820f1038-9e1c-4c6a-9d26-cdece691c4b7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2017 |
| Submission deadline | 1 Aug 2017 |
| Future notice date | Not specified |
| Award date | 31 Jul 2017 |
| Contract period | 31 Aug 2017 - 31 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £134,500 |
| Lots value | Not specified |
| Awards value | £134,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THURROCK COUNCIL |
| Locality | THURROCK |
| Post town | Romford |
| Postcode | RM17 6SL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH32 Thurrock |
| Local authority | Thurrock |
| Electoral ward | Grays Riverside |
| Westminster constituency | Thurrock |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KWEST RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 14 Aug 2017 at 09:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/820f1038-9e1c-4c6a-9d26-cdece691c4b7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/820f1038-9e1c-4c6a-9d26-cdece691c4b7
  14th August 2017 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=273262649
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6256d64c-e3a7-47ff-9842-7edbf0a8a98b.json.