---
title: "British Council Europe Examinations Contact Centre"
ocid: "ocds-b5fd17-625c2be7-e2f3-444c-b374-e31b613b55dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-625c2be7-e2f3-444c-b374-e31b613b55dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-625c2be7-e2f3-444c-b374-e31b613b55dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-625c2be7-e2f3-444c-b374-e31b613b55dc.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "BRITISH COUNCIL(THE)"
published: "2021-09-22"
---

# British Council Europe Examinations Contact Centre

Buyer: BRITISH COUNCIL(THE)  
Current stage: Planning  
OCID: ocds-b5fd17-625c2be7-e2f3-444c-b374-e31b613b55dc

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## Summary

The British Council is planning a public procurement process for the "British Council Europe Examinations Contact Centre". This contract, classified under the call centre industry category, will cover service delivery across several EU nations, including Austria, Belgium, Germany, and others. The project has a total value of £1,160,000 and is scheduled to commence on 1st December 2021, running until 1st December 2025. Interested bidders should be aware of the open procurement method being utilised, with a future notice date set for 4th October 2021, inviting submissions during the tender stage of the process.

This tender presents significant opportunities for growth, particularly for businesses specialising in call centre services. Companies that can ensure consistency, efficiency, and scalability in service delivery will be especially well-suited to compete. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the British Council is open to engaging with a diverse range of suppliers to fulfil its requirements. Interested parties should register their interest through the provided platforms to stay updated as the tender progresses.

## Notice

The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The following countries in the EU region* fall within the first phases of this project: - Austria - Belgium - Croatia - Germany - Lithuania - Netherlands - Slovenia - Switzerland *Other European countries may be included during the contractual lifetime. Additional information: Please confirm your interest by registering on InTend (https://in-tendhost.co.uk/britishcouncil) Then emailing the British Council (uk.procurement@britishcouncil.org) with your complete Company name. When the tender is released you will be automatically added to the tender.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1cfee6e1-06b6-4a51-9cfc-cfa636a89ce7 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2021 |
| Submission deadline | Not specified |
| Future notice date | 4 Oct 2021 |
| Award date | Not specified |
| Contract period | 1 Dec 2021 - 1 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,160,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL(THE) |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Sep 2021 at 15:04 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/1cfee6e1-06b6-4a51-9cfc-cfa636a89ce7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1cfee6e1-06b6-4a51-9cfc-cfa636a89ce7
  22nd September 2021 - Future opportunity notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/britishcouncil

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-625c2be7-e2f3-444c-b374-e31b613b55dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-625c2be7-e2f3-444c-b374-e31b613b55dc.json.