---
title: "ICT - Avaya Telephony Support and Maintenance Provision"
ocid: "ocds-b5fd17-62ec93c8-1812-47d3-96b9-853fbc5551f1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-62ec93c8-1812-47d3-96b9-853fbc5551f1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-62ec93c8-1812-47d3-96b9-853fbc5551f1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-62ec93c8-1812-47d3-96b9-853fbc5551f1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2023-07-05"
---

# ICT - Avaya Telephony Support and Maintenance Provision

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-62ec93c8-1812-47d3-96b9-853fbc5551f1

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## Summary

The Isle of Wight Council has awarded a contract for ICT - Avaya Telephony Support and Maintenance Provision to Maintel Europe Ltd. The procurement method used was "Negotiated without a call for competition." The contract value is £63,807.12, and it started on July 1, 2023, with an end date set for June 30, 2024. The contracting authority is the Isle of Wight Council, located at County Hall, High Street, Newport, England. This tender falls under the services category and is in the Award stage.

This contract presents opportunities for businesses providing system and support services to compete. Given the negotiated procurement method, businesses with experience in negotiated contracts and ICT support services are well-suited to bid. The contract period of one year allows for potential subcontracting opportunities or collaborations to meet the service provision requirements. Suppliers interested in entering into service agreements with public sector bodies can benefit from engaging with the Isle of Wight Council through this tender process.

## Notice

Isle of Wight Council telephony system (Avaya): the continuation of the support and maintenance (Avaya subscription and remote access solution) required to be in place while the procurement of the Customer Contact Project is carried out. A VEAT notice was published on 22 June 2023 (Notice reference: 2023/S 000-017794). This was followed by a 10-day standstill period which ended at midnight on 03 July 2023. Additional information: Please note that for (6) Award Information: Option type is works/services constituting a repetition of existing works/services. Also note that the contract started 01 July 2023 to ensure continuity of service,

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0e28118-cc2a-45eb-958c-731bc75e69d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated without a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2023 |
| Submission deadline | 30 Jun 2023 |
| Future notice date | Not specified |
| Award date | 29 Jun 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £63,807 |
| Lots value | Not specified |
| Awards value | £63,807 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 5 Jul 2023 at 06:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0e28118-cc2a-45eb-958c-731bc75e69d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0e28118-cc2a-45eb-958c-731bc75e69d5
  5th July 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.iwight.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-62ec93c8-1812-47d3-96b9-853fbc5551f1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-62ec93c8-1812-47d3-96b9-853fbc5551f1.json.