---
title: "Contact Centre Services"
ocid: "ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPANIES HOUSE"
published: "2023-02-15"
---

# Contact Centre Services

Buyer: COMPANIES HOUSE  
Current stage: Award  
OCID: ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904.json)

## Summary

The Companies House in Cardiff, United Kingdom, recently awarded a contract for Contact Centre Services. The procurement stage was marked as complete, and it was awarded via CCS RM6181 Outsourced Contact Centre and Business Services framework. The contract value is £9,060,383 GBP, with a contract period from November 1, 2022, to October 31, 2025, and a tender deadline of April 29, 2022.

This tender for Contact Centre Services by Companies House presents business growth opportunities for firms specialising in customer services and call centre operations. The procurement method used was selective, calling off from a framework agreement. Businesses in the service industry, particularly those focussing on customer assistance, are well-suited to compete in this tender, which was recently awarded to ARVATO LIMITED based in London, United Kingdom.

## Notice

Contact Centre Services for Companies House Awarded via CCS RM6181 Outsourced Contact Centre and Business Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ca8f51c-a466-4400-88fe-84b5d56defc6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2023 |
| Submission deadline | 29 Apr 2022 |
| Future notice date | Not specified |
| Award date | 20 Jun 2022 |
| Contract period | 1 Nov 2022 - 31 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,060,383 |
| Lots value | Not specified |
| Awards value | £9,060,383 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPANIES HOUSE |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 3UZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Gabalfa |
| Westminster constituency | Cardiff North |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARVATO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79512000 - Call centre

## Release History

- 15 Feb 2023 at 10:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4ca8f51c-a466-4400-88fe-84b5d56defc6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ca8f51c-a466-4400-88fe-84b5d56defc6
  15th February 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-62eff0c2-9fd6-4698-8846-304aa7db1904.json.