---
title: "Contact Centre Project Manager"
ocid: "ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-09-03"
---

# Contact Centre Project Manager

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d.json)

## Summary

The Department of Health and Social Care (T&T) has completed a tender process for the position of Contact Centre Project Manager, aimed at enhancing their current Contact Centre capabilities. The procurement, categorised under recruitment services, had a total value of £153,254.58 and was conducted through a selective method, specifically as a call-off from a framework agreement. The contract period commenced on 26 July 2021 and is set to conclude on 25 January 2022. This tender process was officially awarded on 4 August 2021, following its conclusion on 25 July 2021, and was based in London, SW1H 0EU, within the United Kingdom.

This opportunity offers a significant prospect for large service-oriented firms, particularly those specialising in recruitment or project management, to expand their business by engaging in contracts with public health entities. As the contracting authority is focused on continuous improvement and technical support for their Contact Centre, companies with expertise in providing such services will find this a fitting arena to demonstrate their capabilities and potentially secure ongoing partnerships.

## Notice

The service is required to expand and support the current Contact Centre capability for Trace and also required for technical support to enable continuous improvement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d736b11-a1f5-4fab-be00-c972ad3b58d8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2021 |
| Submission deadline | 25 Jul 2021 |
| Future notice date | Not specified |
| Award date | 3 Aug 2021 |
| Contract period | 25 Jul 2021 - 25 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £153,254 |
| Lots value | Not specified |
| Awards value | £153,254 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LA INTERNATIONAL COMPUTER CONSULTANTS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 3 Sep 2021 at 12:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6d736b11-a1f5-4fab-be00-c972ad3b58d8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6d736b11-a1f5-4fab-be00-c972ad3b58d8
  3rd September 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000NQ4N/HorEKY9XcqHqH.5OS8yjuFHn1DyxavuTDV3t5IBnM_A
  4B. WP2028 LA International RM6160-DHSC Short order form.docx_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d.json.