---
title: "Customer Research & Consultancy Subscription"
ocid: "ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Information Commissioners Office"
published: "2026-08-06"
---

# Customer Research & Consultancy Subscription

Buyer: Information Commissioners Office  
Current stage: Award  
OCID: ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071)  
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## Summary

The Information Commissioners Office bought a one-year customer research and consultancy subscription providing access to customer research and insights. This is a subscription service rather than a discrete research project, supporting the organisation’s need for external insight and customer understanding. The work is associated with the ICO in Wilmslow and delivery is in the North West of England. The requirement is classified as subscription services (CPV 79980000). It was procured for the ICO’s own use, with the Information Commissioners Office acting as the buying organisation. The subscription model indicates a continuing access service over the full licence period, rather than a single report or one-off consultancy assignment. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement has been completed and awarded. It was a selective call-off from the Government Commercial Agency Framework RM1557.14, using the framework’s call-off route rather than an open competition. The tender submission deadline was 6 July 2026 at 17:00. The contract was awarded to FORRESTER RESEARCH LIMITED on 31 July 2026 for £69,713 (including the stated currency of GBP). The contract period runs from 1 August 2026 to 31 July 2027. The award is active and covers the full customer research and insights subscription requirement. There was one supplier award and no lots are identified. The procurement category is services, and the tender’s stated suitability indicates that SMEs and VCSEs could participate in the process.

This award demonstrates established public-sector demand for subscription-based customer research and insight services from the Information Commissioners Office. A credible future competitor would need to provide reliable, ongoing access to relevant research and insight, rather than only occasional bespoke studies. Useful capability would include a broad, high-quality research library, clear methods for finding and applying evidence, consultancy support to interpret findings, and the capacity to serve a public body throughout a full annual licence period. Suppliers should also be able to use the Government Commercial Agency framework route, or an equivalent public procurement route, to reach this buyer. The requirement’s stated suitability for SMEs and VCSEs suggests that smaller specialist providers may be relevant if they can demonstrate comparable insight coverage, service continuity and public-sector delivery capability.

## Notice

Call off from the Government Commercial Agency Framework RM1557.14 for the provision of a one year licence to obtain customer research and insights.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/910faad1-e6a7-482e-ad1e-13d3e49848e2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | 6 Jul 2026 |
| Future notice date | Not specified |
| Award date | 31 Jul 2026 |
| Contract period | 1 Aug 2026 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £69,713 |
| Lots value | Not specified |
| Awards value | £69,713 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Information Commissioners Office |
| Locality | WILMSLOW |
| Postcode area | Stockport |
| Postcode | SK9 5AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Wilmslow West and Chorley |
| Westminster constituency | Tatton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FORRESTER RESEARCH LIMITED |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79980000 - Subscription services

## Release History

- 6 Aug 2026 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/910faad1-e6a7-482e-ad1e-13d3e49848e2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/910faad1-e6a7-482e-ad1e-13d3e49848e2
  6th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-62f274cd-22c8-49db-a667-2f17d8771071.json.