---
title: "Contract for the Provision of Carer Support Services"
ocid: "ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2023-05-24"
---

# Contract for the Provision of Carer Support Services

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f.json)

## Summary

The Durham County Council has awarded a contract for the Provision of Carer Support Services within the Health and Social Work Services category. The contract is divided into two lots - Adult Carers Core Support Service and Young Carers Core Support Service. The total contract value is £6,681,526 GBP, with a contract period starting on June 1, 2023, and ending on May 31, 2026. The procurement method used was an open procedure, and the tender period ended on April 5, 2023. The award date was April 25, 2023.

This tender presents an opportunity for businesses, especially SMEs and VCSEs, to provide specialist Carer Support Services to Durham County Council. Businesses interested in the Health and Social Work Services sector and capable of delivering high-quality services tailored to adult and young carers can compete for this contract. The contract period offers a long-term opportunity for business growth and partnership with the public sector in providing essential social services to the community.

## Notice

This Contract for the Provision of Carer Support Services and Durham County Council are looking for specialist provider(s) who can deliver these Carer Support Services. The contract has been divided into two lots:- Lot 1 - Adult Carers Core Support Service Lot 2 - Young Carers Core Support Service Providers may bid for more than one Lot. Providers must only respond to the Lot to which they are interested in bidding for. --------------------------- Please download the tender documents for full details of requirements via the Procontract NEPO Portal WWW.nepo.org using Procontract Reference DN659358. For additional guidance on how to submit your response through the NEPO Portal, please visit the NEPO website training section at https://www.nepo.org/suppliers/learn to access the Navigating the Portal suite of videos. These also include useful information on how to manage your online ProContract account. If you have any problems accessing or uploading your documents via the system please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided by the NEPO portal administration organisation Proactis. Please use the method below that is appropriate to the issue that you are experiencing. - Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc. - Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk. - Emergency Contact (0330 005 0352) - To be used by Suppliers for critical support only i.e. document submission near tender deadline - this should be used by exception and not as a rule.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ea590aa-2edb-4d48-9121-65b4eb925a3e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2023 |
| Submission deadline | 5 Apr 2023 |
| Future notice date | Not specified |
| Award date | 24 Apr 2023 |
| Contract period | 31 May 2023 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,898,520 |
| Lots value | Not specified |
| Awards value | £11,576,551 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DURHAM COUNTY CARERS SUPPORT; FAMILY ACTION |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 24 May 2023 at 16:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0ea590aa-2edb-4d48-9121-65b4eb925a3e
- 25 Apr 2023 at 16:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f5e66ca4-d3d0-42df-9a11-cf357e76272a
- 6 Mar 2023 at 12:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fa2f2795-76cc-42da-a171-f244c2fb1a19

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0ea590aa-2edb-4d48-9121-65b4eb925a3e
  24th May 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f5e66ca4-d3d0-42df-9a11-cf357e76272a
  25th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/fa2f2795-76cc-42da-a171-f244c2fb1a19
  6th March 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://proactis.kayako.com
- http://www.durham.gov.uk
- https://www.nepo.org/suppliers/learn

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-630fbf0c-92b6-4591-878f-a5c71e34859f.json.