---
title: "Lincolnshire County Council Customer Contact Centre Telephony"
ocid: "ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Lincolnshire County Council"
published: "2026-08-06"
---

# Lincolnshire County Council Customer Contact Centre Telephony

Buyer: Lincolnshire County Council  
Current stage: Award  
OCID: ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0.json)

## Summary

Lincolnshire County Council procured a hosted customer contact centre telephony service for its customer-facing operations. The requirement covers telephone connections, implementation, ongoing technical support and associated digital communication services. Delivery is centred on the council’s offices in Lincoln and supports services across Lincolnshire. The work is a public-sector communications technology service rather than a supply of telephone hardware alone: suppliers need to provide and operate a hosted contact-centre platform, complete implementation activities and maintain the service throughout its use. The contracting authority is Lincolnshire County Council, with the requirement serving its customer contact centre and wider communication arrangements across the East Midlands.

The procurement is complete and was awarded to Gamma Network Solutions Limited. The award date was 5 August 2026, for £399,222 including the stated currency of GBP, covering an initial contract period from 5 August 2026 to 4 August 2027. The contract includes an option to extend for a further 12 months. The council used a selective procedure as a call-off from the CCS Network Services 3 framework, Lot 4b, through direct award. The tender submission deadline was 7 July 2026 at 9:41am. The published outcome records the supplier’s award as active, and the procurement was evaluated through the framework’s direct-award route rather than an open competition.

This award demonstrates established demand from Lincolnshire County Council for hosted customer contact-centre telephony combined with implementation, support and digital communication capability. A credible future supplier would need to operate reliable cloud-based telephony at council scale, integrate the service into customer-contact operations, manage implementation and provide responsive ongoing support. Experience delivering public-sector or similarly complex contact-centre environments would help demonstrate service continuity, resilience and understanding of operational communications. Suppliers should also be able to work through the relevant CCS Network Services 3 framework route, particularly its communications services provision, and show that they can deliver a complete managed service rather than isolated connectivity or hardware. The procurement was not identified as suitable for SMEs or voluntary-sector organisations.

## Notice

Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services. The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/44558472-a4eb-4881-8077-60f1b8520f46 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | 7 Jul 2026 |
| Future notice date | Not specified |
| Award date | 5 Aug 2026 |
| Contract period | 5 Aug 2026 - 4 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £399,222 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Lincolnshire County Council |
| Locality | LINCOLN |
| Postcode area | Lincoln |
| Postcode | LN1 1YL |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Carholme |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Gamma Network Solutions Limited |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32551100 - Telephone connections

## Release History

- 6 Aug 2026 at 09:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/44558472-a4eb-4881-8077-60f1b8520f46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/44558472-a4eb-4881-8077-60f1b8520f46
  6th August 2026 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/lcc/
  Click above to Apply (link to e-procurement portal)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-632d82a5-1ada-47f3-8ac2-8e5b71d322d0.json.