---
title: "Insight and Performance Programme KPI and Metric Definition"
ocid: "ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-08-09"
---

# Insight and Performance Programme KPI and Metric Definition

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f

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## Summary

The Department for Work and Pensions has awarded a contract for the 'Insight and Performance Programme KPI and Metric Definition'. The procurement process used a selective procurement method, specifically calling off from a framework agreement. The contract value is £6,665,865, with a contract period starting on 1st August 2022 and ending on 31st March 2023. The procurement stage is 'award', and the tender closed on 28th July 2022. The location of the procurement is in London, United Kingdom, in the IT services sector (CPV code: 72000000).

This contract opportunity with the Department for Work and Pensions presents a chance for businesses involved in IT services consulting, software development, and Internet support to engage and grow their operations. The nature of the contract, focusing on data review and performance improvement, calls for organisations with expertise in delivering strategic IT solutions to government departments. Businesses offering innovative approaches to operational effectiveness and service delivery monitoring are well-suited to compete for this contract opportunity.

## Notice

The Buyer is facing a significant pressure to stabilise services and improve performance effectivenessin the wake of the pandemic; respond to a surge in demand; and address growing backlogs across productsIn response to this, the Permanent Secretary commissioned the data reviewto better under-stand and identify how the Department can:o allocate resource to meet Buyer's strategic objectives in the most effective way; and o monitor performance, produc-tivity and effectiveness of Buyer service delivery teams. Through the Buyer's discovery and 2 trial Minimum Viable Products (MVPs) the Buyer identified ways to address these gaps which is effective. The components tested in the MVPs have been shown to deliver value to the business. The Buyer now have approval to progress with the Insight and Performance Programme identifying outcome focussed KPIs, delivering the right data and insights to support decision makers across the department.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aaefaa36-de6a-40bd-ac4e-56975f73939e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2022 |
| Submission deadline | 28 Jul 2022 |
| Future notice date | Not specified |
| Award date | 27 Jul 2022 |
| Contract period | 31 Jul 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,665,865 |
| Lots value | Not specified |
| Awards value | £2,455,845 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Aug 2022 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aaefaa36-de6a-40bd-ac4e-56975f73939e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aaefaa36-de6a-40bd-ac4e-56975f73939e
  9th August 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/48b8e999-1971-4dfa-a224-7227c8043657
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f.json.